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Dale P.

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1 Review by Dale

HomeAway

  • HomeAway

“They have a service fee, but they don't have a viable service function.”
5/8/17

A ladies' trip was cancelled several days before scheduled, due to significant flooding in the area of the property. The homeowner refused to refund the cleaning fee ($200), although the property was not used. Home Away would do absolutely nothing. We didn't even ask for the property rental to be refunded. Home Away did charge me $101 for a Service Fee. A ripoff all the way around. I had used VRBO (Home Away) for years, but in recent years, I am seeing a very negative trend with them.

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