2020 they changed their software to the not so good. Couldn't e-file my taxes had to mail them in and was told all I had to do is mail in the attachment that was required. I was giving the run around for 3 hours and charged for other services that wasted that departments time and mine then had to be transferred back to taxact customer service to be told I don't know what to do,,, (wow)... I've been doing taxes with taxact from 2015 and was told for not being satisfied that they would refund $80, but that didn't happen. They did tell me that they had trouble placing the refund and I may have to call back. Called back talked to a rude person named Chris and then he hung up on me and was not given a chance to do the survey at the end of call! Go figure I guess Chris didn't what me to do the survey. I guess I'll wait for his manager to call me?