Service was totally unacceptable. Web site was confusing, called customer service # and questioned why Aquafresh was being sent. Service rep said all of the water filter Manuf for this filter were the same. I questioned if he was looking at my account, I have been ordering water filters comparable to Kenmore for more than 3 years.He answered no. I trusted him and ordered the water filter which was the wrong size. I called Filters fast to inquire how to return the filter. The Rep was unsure and had to ask other personnel for instructions, which resulted in me having to go to USPS get a box that fitted the filter, buy tape and return the filter, which does not taste as good as the Kenmore water filter. Future water filters will be Kenmore and purchased elsewhere.