I've purchased a few things from them with no issue. Bad review is for them hiding or rejecting negative reviews. I wrote a few reviews that were honest, and informative of the issues I had with some products. A few three star and below and a few that were four and up. All the three star and below reviews were rejected by them. So basically they're hiding anything that makes them or the products the carry look bad. It's not even their name products I had issues with, it was other manufactures'. I tried calling and the phones were down. So I submitted an inquiry. Guess we'll see if they ignore that too.