Its a scam ridden company run by unethical and rude people. Their agents are highly incompetent and they even dont speak proper English. I made changes to an itinerary from SFO to India, spoke with 2 of their agents and once both confirmed that the total amount would be $ 231.83, went ahead and made the changes. But in the credit card statement, I was charged $460. When I called them back, I had to spend 2 more hours going over the same story again and again with 5 different people with no resolution. Their manager was very rude. And was trying to prove that I am ignorant and dont know the rules. She said she will investigate on the incident and get back within a week, but she never came back. Will never book tickets through them again, I lost $230 because of these unethical guys.