Ok I have ordered from Colourpop over 20 times not even exaggerating. And only once in the past year and a half since I have been buying from them has a product came damaged. It was one super shock shadow (I had about 10 I that order) and it was slightly cracked so I just repressed it and it was good as new. Never have I had to wait more than 10 days from the day I ordered to receive a package but they are based out of LA and I live in Washington State so Im fairly close. The shadows are incredibly pigmented and I love the super shock highlighters they are blinding. The only product Im not a huge fan of is ultra matte lips but that could just be me Im more of a glossy lip person but I do love matte X lippie sticks because they are matte without being drying. This is one of my ride or die brands right next to my tarte products.