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Ordered a t-shirt on the 10th of December. Immediately after my purchase, I got an email that my order was shipped. Today, almost 4 weeks later, the status of my order remained the same. The package is still in Kenner, LA, and wasn't even shipped, the liars! I called DHL customer service, the -very friendly- lady on the phone told me that the order was never even ready for shipping and she recommended me to reclaim my money. I already tried to contact Zumiez by filling in the support-form 2 times, to get 2 times the same automatic generated email... I'm deeply disappointed. Online shopping is the only way to buy things these days, but experiencing an event like this, makes it very suspicious.
Tip for consumers:
Just don't. Be aware of the negative reviews, they are truthful and it's unfortunate that an innocent order brings so much hassle.
Products used:
I'm not able to answer this question because the problem is that I haven't received my order yet.
Dagmar H.'s review of Zumiez earned 6 Very Helpful votes
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