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Tried MyUS earlier this year, bought something small online for trial, and had ship to my address. It worked great. Used it again after a couple of months now that I was convinced and a bit impressed of the FedEx' priority shipping that they use. When the 2nd package arrived the freebies that the merchant inserted with my purchases were gone! Was really looking forward to it as a part of the "shopping experience". I know it may not be a big deal to most... I know it was not listed in the invoice... but c'mon! If small items like these goes missing, how much more to items of significant value? What happened to "trust", "honesty" & "integrity", key traits that are very essential in this line of business? Apparently it's just worth $25 to MyUS! Customer service is really really bad as well. Nobody's answering the phones and don't hold your breath for "Live Chat" that option is only there for show. Cancelled and closed my account after that!
Cyrus S.'s review of MyUS earned a Very Helpful vote
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Hi Cyrus. We are truly sorry for any inconvenience this may have caused you. It is very rare for items to go missing and we understand how frustrating this must have been. We have reviewed this with management to help improve our service. We are also sorry to hear you had issues reaching us via the phone and Live Chat. You are welcome to leave a voicemail on our phone line if no one answers and you will get a call back. Usually, if you have issues reaching us in Live Chat it is because we are busy assisting other members and you can try back a few minutes later and reach someone will be available. Please contact us directly here if there is anything further you we can do to help https://www.myus.com/about/contact/