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Cyro B.

  • 1 Review
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Experience: Sports

Member since April 2020

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1 Review by Cyro

I put an order on April 18th ( Saturday afternoon) and called, sent email and messages on Monday morning cancelling the order to to the fact that it would take long to deliver and also I have found another better option in the market already assembled.
Since Monday 20th I sent several emails, messages and tried to called many times. Only one time on Tuesday Morning somebody answered the phone telling that would check the status and contact back. I
I have asked to cancel the order since the beginning and specially now due to the fact that the status until 04/23 AT 5:51PM is pending as sent to the warehouse.
I just got an email telling that the bike was just dispatched disrespecting my request to cancel it.
This is really disrespectful and they do not accept return once the order is invoiced. Misleading and dishonest company."
Customer S. – BikeMania.biz Rep
I see in the order notes that Cyro did ask us to cancel but the warehouse said it was already in shipping process which means it's too far into it to cancel it. It was in stock and shipped out of the warehouse fast. The carrier, UPS, shows delivered.

Cyro claims that he never received it after that and sent this message:
Unfortunately we are having some problems with delivery in this area. Wrong delivery address. I had two problems lately with delivery. Carrier company dropped goods in my house without being mine. I had to take to the right address by myself. In your case I was not even expecting to receive the bike due to the many requests sent before you had potentially invoiced it and that forced me to dispute with the bank the purchase. The fact is that I never saw the delivery here. You can check if there is my signature. Available goods may require a signature. Best

He made a claim with his credit card company saying he never received it.

As a note, we do accept items back if they are not used. You just have to get an RMA from us and send it back to the address we give you. I'm not sure where you got that information from but it's incorrect. Bicycles if used cannot be returned as safety is an issue to selling a used bike without knowing it's history.

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