BiddingOwl enabled us to have a second successful online auction during the COVID-19 pandemic. Their support team is responsive and reachable by phone or email to answer any questions that arise. The setup is straightforward (just be sure to step through the Online Wizard.) The auction functions smoothly and admins can change item descriptions and opening bids any time. I look forward to their new 2.0 version due out in 2021 that will allow for more design customization!