Ordered products on Clinique.com because was offered two "bonus" products. The bonus products were shown as pumps. Received the products last night and they were the small tubes. Called the customer service line and basically was told "your problem, not ours". Last time I buy anything from Clinique.com. Update: Good news! They redeemed themselves. They called me this morning and offered me additional products. So, will be buying from them in future. Good job, Clinique!