From the beginning to the end Dr. Chan and his staff were caring, expedient, professional and kind. Never did I have to wait for more than a few minutes for several appointments. When I placed a call to his office, my calls were returned promptly. His entire staff are friendly and seem to really enjoy working for Dr. Chan. I found Dr. Chan to be very genuine, organized, caring, knowledgeable and thorough. I never felt rushed or anxious for all that I had been through. I would recommend to anyone looking for excellence to meet Dr. Chan for foot and ankle surgery.