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CYNTHIA L.

Contributor Level

Total Points
83

1 Review by CYNTHIA

  • Wine Insiders

1/4/19

Some of the reds in the Mediterranean sampler were old and dusty... the corks were so mealy they disintegrated upon opening indicating improper storage

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Maxwell E. – Wine Insiders Rep

Hey Cynthia - Thanks for your feedback and our sincerest apologies about the corks. Please contact our Customer Service team at (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or email us at info@wineinsiders.com and we'll be more than happy to make this right. As for the corks-- the package protecting your wine is called Molded Fiber (or Molded Pulp) and is one of the most environmentally friendly and sustainable packaging solutions available. It is made from recycled newspapers and water!

The use of the molded fiber in place of EPS (Expanded Polystyrene), more commonly known as Styrofoam, saves 1.75 gallons of water and 1 kilowatt of energy. Due to the nature of the material, you may see some dust on the bottles due to the breaking down of the pulp as it protects your wine shipment. Let us know if you have any other questions!

CYNTHIA Has Earned 3 Votes

Cynthia L.'s review of Wine Insiders earned 3 Very Helpful votes

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