Cynthia K.

My name is Cindy Kelly and I placed an order with Build a sign for a 4x12 banner. I payed for a total of 8 Grommets and wind slits. When the banner arrived it had no Wind slits and a total of 4 Grommets which would not last against 24 mile an hour winds. I contacted the company with my complaint and was made to feel as if they were doing me a favor. They said they would replace it according to my order. I received the second banner in the same exact condition as the first. Ridiculously I contacted them again again and agreed to allow them to replace the banner a third time, once again being made to feel they were doing me a favor. Of course third banner not only arrived in the condition the first one did, but this one had damage across the entire front of it. The definition of insanity is doing the same thing over and over again and expecting a different outcome. I will not request a fourth banner