Cynthia K.

I gave target.com another chance recently, actually a few chances, and it was as different as night and day from what it was before. They sent the orders immediately and they arrived very fast, I think it was overnight after the day they were shipped. Unfortunately, I had to return the items, which were mostly clothes because they turned out to be different to what I thought I was ordering and also were the wrong size, but returning for the most part was super easy and free. I shop at target and took them with me and got immediate refunds. I only had one problem incident when some people didn't know how to do returns of rings and told me to return them to the manufacturer (as though I'd know who that was) because there weren't any barcodes on the rings and they clearly didn't believe I'd bought them from target. I didn't realise at the time that there was a return barcode on the receipt for them to use, but they should have known that. The only drawback to returns is having to take them to ups if you don't go to target. It's free for the shipping label, though, and since I happened to have ups coming to my house at just the right time, I got them to take that return with them, and once ups verified that they had the returned items, target emailed me that they were refunding my money.

I just renewed my domains. They have been set not to auto renew from the beginning. I get an email reminder. I have also paid for privacy from the beginning. I accidentally touched the auto renew on one domain which switched it on and then it wouldn't let me switch it back off. When I paid for both, it had switched them both to auto renew. It wouldn't let me switch them off and bounced off the screen before I could even click on it every time I tried.

I tried to get them on live chat on 2 different browsers, but it didn't work, even though it says 24/7, so I had to ring them and wait on hold. When the person finally answered and I told him what happened and asked him to switch the auto renew off, all he did was argue with me that the auto renew was always on because of the privacy, which has not been true for the entire time I have been with them. He told me he'd have to switch off the privacy and refund me for that, which doesn't make sense and which I don't want, and I finally said I wasn't going to argue with him and put the phone down.

I don't want to have my website after my hosting expires next year, and I don't want to have to remember the different dates when the renewals are and get charged and have to hassle with godaddy over it one way or another. That's just one more thing to worry about that I don't need.

Their recording told me that they couldn't wait to exceed my expectations, so I at least didn't expect an argument. My expectation was only that they would switch the auto renewal off and not argue with me about it. I don't think that's too much to ask.

I have had to use amazon fresh over the last couple of months so I can have food shopping delivered, as I can't leave the house. My main complaint is the utter lack of care for the perishable items, especially the frozen ones, which have almost always arrived melted. They have repeatedly shown no concern for food safety. They don't use dry ice or ice packs or anything else. The refrigerated and frozen items are put into bags that look like they are made of foil, and that is all. They pack these items at least several hours in advance of delivery, and the worst was when I got an email 9 1/2 hours before the delivery window that the items had been 'shipped'. The delivery window was supposed to be 5 - 7 am, and the ice cream sandwiches I had bought on that occasion were 2 wafers and some completely melted to a liquid ice cream that didn't refreeze to be anything resembling ice cream sandwiches and were virtually inedible.

I don't know where the deliveries start from, but I have followed part of the tracking, and they are quite a long distance away, many, many miles. I have seen a couple of the drivers leaving, and they are driving ordinary cars, so it's not as though they even use refrigerated vans or anything.

I have had English muffins from them that had expiration dates that had passed several days earlier. There is a possibility that they may freeze these and then thaw them before they deliver them, but if they do, that is not really acceptable food handling if you don't know how old they are or what has been done to them.

I bought some decaffeinated tea that was a box of 50 teabags with an expiration date just a few weeks away when I just wanted an occasional cup and wouldn't have used many by then. The ordinary tea had a much farther away date, next year sometime.

On one occasion they left out all of the blackberries I'd ordered that was what I most wanted from that order. They refunded the money, but I had to reorder them and wait longer for them, not to mention that most of the time except for in the very beginning I have had to make a great many attempts around the clock for a delivery window to open up, and there have been several times when there was one but before I could finish checking out it was gone, and I mean gone in a matter of seconds, the time it took to click a couple of times.

I ordered red grapes a few times, 2 lbs, and the first time I only got 1 lb 4 oz, visibly less than 2 lbs. After that, I got over 2 lbs.

The orders were usually correct, except for the missing blackberries, and they didn't cancel any of the items after I'd paid. The deliveries have been made within the 2 hour windows.

The prices are variable and go up and down constantly like the main amazon site, so sometimes they are at least as good or better as elsewhere and sometimes very expensive. The fresh fruit has usually been pretty good, except for bananas. They are in bunches and the same degree of green or ripe, which doesn't work well for me. The packaged non-perishable items are usually okay.

I am a prime member, so I get free delivery if I spend $35.

I will probably have to continue to use amazon fresh for the foreseeable future. I would suggest if you want to or have to that when there are problems you complain to customer service every time. Maybe if they get enough complaints they will start doing things properly. I know - pigs might fly, but one can hope. Apparently they used to use dry ice, but they don't now, not where I am.

I hadn't thought of doing it before I got a comment, but I have just reported this online to the public health department for the food safety issues, and the message said they'd reply in 2 day's time, so we'll see if anything comes of it.

Sat - I used them again tonight, with a delivery window of 7 - 9 pm, and hoped it would be cooler then. It turned out to be in the 90°s F. Today outside, and it will only get hotter and hotter over the next several months. It gets up to 110°F. Or more in the summer. It was about 2 hours and 20 minutes after the email arrived that the shopping was delivered. Once again, in spite of the heat, no care was taken, and my frozen items were mostly liquid and my refrigerated items were warm. This obviously can't go on. There aren't any very satisfactory options for food deliveries where I am. It's not as though I haven't looked into it. Amazon think they can do whatever they like no matter what. Nobody ever does anything about this, no matter how many times you complain. I can get a refund or a credit, but that's not the point. I really don't think it's too much to ask for them to take proper care. It wouldn't take that much extra time or effort and would save them money in refunds and possible lawsuits from food poisoning. I think it's rather hypocritical of them to send emails saying to refrigerate the perishable items when they arrive when they don't take any steps to see that they arrive cold or frozen.

Update - 3 May 2020 - Worst experience yet. This morning I got an order that I thought should be reasonably safe. I didn't order anything frozen or that needed to be kept cold. However, they still managed to mess things up. I ordered organic cabbage and what I received I don't believe to be organic because it wasn't marked organic like it always has been when I do my own shopping, and the bags of organic yams were supposed to be 3 lbs and were just over 2 lbs. This is a problem I've had before with amazon fresh, cheating the customer by providing significant! Y underweight items. What's worse this time is there is no way to contact amazon or request a return. They are now not even taking phone calls, they had already stopped taking emails some time ago, and when trying to request a return, after filling in the reasons, nothing else happens. It says to look at their return policy or'contact us', but there is no way to contact them, so instead of clicking on continue to do with the return/refund it only says'ontinue shopping'.

Update - 21 June 2020 - Last night I had another delivery, and the same thing happened with the frozen food arriving thawed. I have had other deliveries between this and my previous update, and the same thing has happened virtually every time. I made another complaint, over the phone which is the only way to contact them, and the US-based lady was very nice. They always have been. She told me she would tell her supervisor as well as filling in a form to send to the correct department about this. It has been much easier to get a delivery window recently. To date I have never heard anything from the public health department.

4 July 2020 - frozen items and other perishables continue to be delivered partially or completely thawed or warm, in spite of my many complaints, but that's not what I ordered today.

I particularly wanted organic green cabbage for juicing. I tried a couple of months ago, and they delivered ordinary cabbage instead. I let it go for awhile and decided to try again. Yesterday amazon fresh didn't have any, so I did the whole foods market option and ordered that way for delivery today. The cabbage was the main reason for ordering, and I bought other items that I don't need right now but will use to top up the order to $35 for free delivery. I ordered all but one organic vegetable, and not a single one of them was organic, and the cabbage was out of stock, but not when I ordered it.

Amazon fresh claimed to have organic cabbage today, so after the whole foods market shopper failed to deliver them, I ordered some, again along with other items I don't need right now to get the free delivery. The cabbage I received was not organic. I rang and complained and hesitated to get replacements, but because I really wanted organic cabbage, I reluctantly agreed, especially because the woman I spoke to said she would put a note on the order about it. Surprise, surprise. The replacement cabbage is also not organic, so I once again had the inconvenience of complaining and asking for a refund, but the worst part is I still don't have any organic cabbage, and I spent in the region of $90 on items I would have bought in future but not right now in my unsuccessful attempts to get the cabbage. If you want organic cabbage, don't bother with amazon. The odds are that you will only get ordinary cabbage.

Update - 3 August 2020 - I'm still using them, nothing has improved, recently items have sometimes been cancelled before delivery due to being 'out of stock', prices have mostly gone up by quite a bit, they have been taking extra money up front for no good reason, as you can't add to an order and I always click'no substitutions'. There didn't used to be anywhere to click on 'no substitutions', and I may be wrong about this, but I don't think you can choose substitutions. It seems like they have changed the way they are doing things, but not for the better - perhaps getting the food from some other place and maybe using personal shoppers. I thought before that all the drivers did was deliver. It's definitely different somehow. I had a delivery the other night containing frozen items, and I was watching the map, and the driver was very near my house, probably less than 5 minutes away, but instead of stopping and delivering my shopping he/she drove an hour out of the way past me on the freeway before coming back to make the delivery, which made no sense.

Update - 3 November 2020 - I have continued to use amazon fresh due to there being no real alternatives, and there have been a few occasions when they have actually got the order right. Not many, but a few. They have recently, finally, mostly changed where the order is coming from to a closer location. It's not close, but it's closer than the other locations.

However, today was a first, and in some ways the worst experience yet. I hadn't got the usual email about the order being on its way. The delivery window was nearing its end, so I looked in my orders on amazon and it said that my order had been refused and was being returned to sender. I rang CS to ask what that meant. The lady didn't seem sure but said she thought it meant I had cancelled it. Not only had I not cancelled the order, I had also not refused it, and I've been alone here, so I know that nobody else refused it. I told the lady that was a blatant lie and to please make a record of that. Since they didn't have stock of the main items I wanted because of doing this, they couldn't do a replacement order. I am beyond disgusted.

A few hours later I got a phone message from somebody at the amazon delivery department, and when I rang back almost immediately the woman who answered didn't even know who she was. A few hours later I got an email about the refund giving the bogus reason 'shipping address was undeliverable.' Since when? Do they mean the address that probably thousands of orders have been delivered to over the years I've been here? Amazon never want to admit they're wrong, not in writing anyway, and if you attempt to leave an honest negative review about them on amazon.com, they will suppress it and say it didn't meet their guidelines.

21 December 2020 - They've done it again. I got no shipping email. They failed to deliver my order. After the delivery window had come and gone my account said it was runnng late but was on its way. Nearly 2 hours later it said 'unable to track order'. Customer service said the driver had failed to take the order. Of course, not everything in the order was in stock, so I opted for a refund. When I got the email about the refund, it said 'shipping address was undeliverable.' As I already have said, amazon will never admit they've done the wrong thing in writing.

This is a website that sells such things as prepaid phone calls to friends and family of prison inmates, which is why I was using it. This is the company that Colorado Department of Corrections forces you to use for this purpose. There is no choice. This is it or nothing. You can either pay that money into the inmate's account, or do what I did, which was to have my own account with the money in it that was supposed to be available for the inmate to make prepaid collect calls to me only. Connectnetwork.com literally stole my money. If you use a debit or credit card, they force you to prepay a much higher amount than I wanted to pay, and each time you pay by debit or credit card they charge you $7.95 fee to take that money from you. It might be even higher now because that was last year and earlier this year. So as not to have to pay that big fee to use a card, you can send them a cheque for the prepayment of the collect phone calls, which is what I did. They have terrible customer service, absolutely abysmal, people who don't pay any attention to what you say, argue with you, seem distracted by something, don't resolve any issues you have, they are just terrible. They refused to ever tell me the prices of the phone calls, telling me to press a certain number on the telephone handset when the inmate rang me to see what the charges would be. I had to look on the Colorado Department of Corrections website to find out that the phone calls were 12 cents a minute, but there was no mention of any tax on top of that. There also was no mention of any tax when I pressed that number on the telephone handset when the inmate rang me. All it said was something vague about there might be some tax. In October 2015 I had initially sent this company a cheque for $9.60 for four phone calls, which was $2.40 apiece because twenty minutes is the maximum allowed per phone call. They cut you off abruptly after that after a 60 second and then a 30 second warning. However, I found out later when I checked my account on the connectnetwork website that they had charged me 55 cents extra per phone call for tax. I was disgusted when I found this out. I didn't really want to send these crooks any more money after that, but I also didn't want them to be able to keep the rest of the money that they weren't allowing to be used for a shorter phone call, so in January 2016 I sent them a further $11.05, which should have given him a total of seven phone calls altogether including the 55 cents tax each time. There was nothing whatsoever on their website at these times indicating there was any time limit or any other reason why the money that I'd paid them would become unavailable. My friend, the inmate, kept wanting to save the collect phone calls for when he was so short on funds that he couldn't ring me, and when he finally attempted to make the final phone call that I had paid good money for, he couldn't do it, it said there wasn't any money in my account. Then I got a recorded phone message from connectnetwork following his attempt that day saying something to that effect. When I looked at my account on the connectnetwork website, it had a zero balance, and they had stolen the remaining $2.95 from me. I have emailed them through their website contact form three times since this happened asking for them to put that money back into my account, and I have received automated emails each time saying they'll contact me, but of course nobody ever has done that. When I rang them up to try to to get them to put that money back into my account, the young sounding woman I spoke to was obviously not listening to me, seemed distracted by something else, wasn't intelligent - none of them have been - kept insisting I had to give my card information to her, even though I told her repeatedly that I had paid by cheque, not by card, and I got absolutely nowhere. As much as I wanted to help my friend pay for these phone calls, I would never do it again through these people. They are nothing short of thieves, and they are the ones who should be doing time in prison for theft and fraud.

Apart from the inconsistent and diametrically opposite things I was told multiple times by their customer service people about the intermittent blocks that they more often than not pled ignorance about whilst the tech people were actually fixing the blocks, I was reasonably satisfied with the service - until now.

What I am upset about is that I couldn't find any email about my original subscription anywhere, and just now, without so much as sending me any kind of reminder in advance of my subscription ending, this company abruptly cut off my service. At first I didn't even know what had happened. I subscribed at least 2 years ago. I can't remember when it was. Normally a company sends a reminder in advance of your subscription ending, but not these people. They don't have enough regard for their customers to even be bothered to do that much.

It isn't listed on this website so I don't think I can leave a separate review for it, and it's early days, but so far I highly recommend UK Expat vpn if, like me and some other British citizens living abroad who want to watch British tv you want to do that too. This is the only reason I wanted a vpn. Nordvpn have let me down recently in this area, so I went looking for an alternative. UK Expat vpn have all of their servers in the UK. The CS lady was good at answering my questions, it was easy to set up and use, and I immediately got the use of my paid app back that hadn't worked for the last week.

I have spent a lot of money buying fabric from this website for the last year or two, probably easily well over $1,000, as most of my orders have been in the hundreds of dollars each. Most of the fabric has been very nice quality, and they have a very large selection. However, they have sometimes sent me fabric with very obvious flaws, necessitating a return, and I had a major hassle trying to get them to send UPS to collect the return from my house. They want you to go out of your way to take it to UPS when it's their mistake, and there's no UPS location anywhere near me. Just from looking at their website a few times I've known more about their products than they do. There was a fabric I wanted that was out of stock but due to be back on a certain date, but it disappeared from the website instead. When I contacted customer service to ask about it, they didn't even know what I was talking about and kept referring to a different fabric from the same range that was still on the website. They used to have free shipping on $35 or more and they used to add an extra inch for every yard, but that soon stopped without notice and you now have to spend $49 for free shipping, which has always been very slow. They don't even usually send orders for several days and then it takes another week for them to arrive. What really upsets me is their pettiness and lack of foresight that their attitude could cost them a lot of money in future sales. I ordered a fabric on the last day of their sale, but their website timed it out on eastern time even though for me it was still the last day of the sale. I was in the process of checking out when the price changed back to the higher price, but I only noticed this just after the order went through, so I immediately emailed them to cancel that item. I followed up a few hours later with a second cancellation message. When they eventually replied, they said the order was processing and it was too late to cancel, and they sent the fabric. I also argued about the price going up during the minute or so it took to checkout with them, and that fell on deaf ears. When I received the fabric, I said I would keep it if they refunded the overcharge, which amounted to a few dollars, or I would return it for a refund. Their reply was to send me a return label. At this point I was on the verge of never ordering again, but I did, and without asking me first, they just sent me a fabric in two pieces and a couple of inches short, which was near the end of their stock and which they now no longer have. I emailed them a couple of days ago complaining about this and saying I don't necessarily want to return it, but that my projects would take about 6 yards apiece (which I may be able to work around), and I asked for some sort of compensation. I haven't had any reply at all so far and probably won't get one. Even though they're in Georgia and I'm not there nor anywhere near, they have always charged me sales tax, and they said it was something to do with amazon, although it's not clear to me exactly what the amazon connection is. They also used to have a very occasional coupon code, but they seem to have disappeared. Their selection of fabrics and mostly okay prices, although they're now going up, sometimes quite dramatically, have been the only reasons why I've continued to be a customer, but I think those days are coming to an end, and it's their lousy customer service and extremely petty attitude that is the reason.
Update: A few hours after writing this review, I finally got an email from fabric.com about my complaint about the fabric sent in two pieces that was also less than the 12 yards I'd ordered. I told them once again that I didn't really want to have to return the fabric but wanted some sort of partial refund. In their usual unbending, black or white style of customer service and utter disregard for what their customers want, they then emailed me a UPS return label with a time limit on it, and once again I would have to go out of my way to take it to UPS even though it's their mistake. They seem to think it's enough to say 'sorry' and then go ahead and do whatever they want to do, never addressing the issues in question and paying no attention to what the customer wants, even though it would be in both their short and long term interests to do so. They don't realise, apparently, that it's not enough to have a good selection of fabrics to keep customers coming back when their only interest is to sell it without showing any concept of how to treat their customers properly.

I haven't had the same bad experience as others, but my experiences have been bad. I don't think this is a scam company, but it is a very disorganised and badly run one in my experience. The service man told me that they didn't even tell him until the night before where they wanted him to go, and they sent him to many different areas.

My main complaint is the poor customer service. I had a mouse problem last year. Their prices were a lot lower than Terminix, who I had previously for a different problem, and were very much cheaper than a couple of other companies I had never heard of.

The first 2 people they sent were okay, but the third went above and beyond, and he even cleaned out the floor of the cupboard where the main problem was. The mouse problem was taken care of within a few weeks. A pregnant mouse had got into my house somehow and had a few babies. As far as I am aware, there have been no more since the last one was caught in December.

The customer service people have been mostly unprofessional. One male has been very rude to me on the phone because I wanted to talk to a specific person who worked there instead of giving him a message for her.

Even though they tell you that you can have as many appointments as you want between the 3 months that the appointments are supposed to be spaced, it may have been that same male who made me feel like I had to justify having more appointments. I wanted to have the mouse situation checked out regularly for a while because I wanted to make sure they were gone, and I have a mouse phobia, especially having had another house that had a large infestation out of the blue that my then husband and I were dealing with ourselves with humane traps and which never was rid of them.

Their communication is very poor. They send impersonal, generic, form letter emails that don't even mention your name or address to tell you when they'll send an unnamed person on a certain date but with no idea of what time they'll be there and make recorded phone calls telling about an upcoming service appointment that is just as impersonal but mentions the service address. Emailing them back to ask for more information more often than not is ignored. I really have come to hate this company, but the service man is so outstanding, and also I keep hoping I'll be able to move out of here soon, so I have kept them.

The last time the service man came to my house was in early February. He was supposed to come back in March but hurt himself badly, and then with the coronavirus everything came to a halt. This company have kept me in the dark about their plans - have they been open or not?

In June I heard from them by email all of a sudden wanting to send someone on the following Monday. Then they almost immediately cancelled it without any explanation. Today, 3 months later, I got an email wanting to send someone tomorrow. I hadn't heard anything from them in all this time, and then they suddenly want to come tomorrow. I emailed them back that it was too short notice.

Another important thing about these people that is a big negative is that the first person I spoke to wasn't even anywhere near my area, and he told me incorrect information about pricing and how the service worked. If you ring the number of your most local office, you may or may not get them. It's hit and miss. The lady I spoke to in the local office told me that, and she also gave me the correct information and took some money off my first appointment for the mistakes. The females working in the customer service are far better than the males, but unfortunately I have mostly got the males that are in some other location, and I really dread talking to them. One of them told me that he would pass on that I needed someone to come urgently on one occasion, but I found out that he had never done that.

Unbelievably, having emailed them back and got some different possible dates suggested, they just sent me again the appointment for tomorrow, which is a generic, non-personal sort of form letter email. I am disgusted by this. It is so impersonal, like a robot sent it, and it has reverted back to a date I already told them is too soon. This was instead of replying and telling me when my preferred service man, who is now back at work, is available. They may think this is saving them time to take such an impersonal approach, but it isn't because I have to then reply, and it is very alienating to me as a customer.

I finally got a reply out of them for a different date, but they failed to reply to any of my emails about the time. The people who run this company have proved to me so many times now that they couldn't care any less about their customers and can't be bothered to do anything but what they consider the bare minimum, which is not enough.

Update - 21 December 2020 - My service man has come here once since my most recent comments and was supposed to come again today. I have made it crystal clear over and over that I only want him. They've supposedly got it in my records.He knows all about the problems I've had, unlike anybody else, plus he's superb at going above and beyond anybody else and I feel comfortable with him, and he has called himself my service man and expects to be the one to service my property, so we're in agreement there.

There was the usual hassle with them sending various emails with ever changing dates. When sending these impersonal emails, they have completely disregarded that I want that one person, but I've only found that out from ringing them up due to their lack of response to my replies to their emails. I was told by the male on the phone that he wasn't available on those dates so he changed the date to today, telling me that it would be the man I wanted today.

To say I'm livid is an understatement. I couldn't sleep all night with this appointment hanging over my head, especially because he was supposed to come inside and I had some things to talk to him about. They have my card number and took the money from me before anybody even came here. I didn't get a promised phone call 30 minutes before he was due to arrive. There was no attempt because I had the phone next to me and it didn't ring, so it didn't go to voicemail, which I don't have, as was claimed. A bit later I got an email saying my service was completed. It was some completely different person, somebody who has never come here before, and I didn't even know he was here. I didn't hear a thing and my dog didn't react either. He obviously did nothing inside the house, which was why I had originally signed up for the 'service' because that's where the problem was, and only even checked one of my four bait stations, which I pay extra for.

When I rang up to complain, I had to hold for quite a long time because they had 'an unusually large call volume.' Maybe that's because they get so many complaints.

When I finally got through to a pleasant-sounding woman, I told her what happened, and she said my service man was only down as a 'preference'. I told her he was a must and that he is the only reason I continue to use their company. She gave me a date in January, more than two weeks from now, and I needed something done today and have already been waiting some time with all of the appointment changes that were made in order to ensure that he would be the one to come here. If he left the company, so would I.

My advice would be to stay away from this company unless you want an impersonal one whose word is worthless and that shows no respect for their customers and is so incompetent and lacking in communication skills of any kind that they keep you guessing and make you work very hard trying to get a straight, or really any, answer from them and then don't hold to it anyway. They send a different person randomly every time unless you ask for someone specific, and they may or not keep to that, and sending a random person every time doesn't create any rapport and doesn't give you the job you're paying for because of the lack of continuity and not knowing what has happened before if you have a specific problem like I did. They really are bloody awful. I

Update - 4 January 2021 - I was supposed to have a reservice tomorrow with my service person of choice because, in spite of their promises that it would be him, they sent someone else instead - again. I rang them up today to check because they have lied to me so many times already that he would be the one coming and then sent somebody else instead, or I rang to confirm and they changed the date because it wasn't going to be him after all. I do believe that they are going out of their way to be deliberately obstructive. I have had so many problems with these people. They seem to delight in being as uncooperative as possible. I was told that it wasn't going to be him tomorrow after all and that he didn't have any availability in the near future. My person of choice told me himself that they didn't even tell him until the night before where they were sending him, so they obviously can't have anything decided very far in advance, especially because they have been so disorganised the entire time I've had them. I've told them repeatedly that he is the only reason I continue to use their company and that if he isn't going to be the one from now on I'm going to cancel their so-called service. They have strung me along with promises that he will be the one coming, and they are just lying. Right now I am waiting to hear whether some higher up person will reassign him to come here. I absolutely detest this company, and I only have them because of him. He's the only good thing about this company. If you haven't signed up with them, do yourself a favour and don't. He gave me his personal phone number, and I haven't wanted to bother him, but I may ring him up and see what he has to say because I think it's likely to be something completely different to what they've been telling me.

Several hours have passed, it's now after 9 pm, and naturally I never heard anything back, and they'd agreed to let me know either way. Disgusting

Update- 7 July 2021 - I forgot to come back and report that when I heard from this company back in March, wanting to send somebody once again that wasn't the man I wanted, I cancelled them there and then. They are so incompetent and dishonest that the man tried to tell me that I hadn't finished out a year of appointments. I had to tell him when I first started using them, which was more than a year earlier, and he had to agree. Less than a week later and a few days after that, I got the same email telling me 'it's been awhile', wanting me to come back to their company and trying to bribe me with unnamed lower rates and an amazon gift card. I got another one sometime after that.

The same day I cancelled them I talked to the service man. He told me that he had been told by other people who requested him that Aptiv was just as obstructive about sending him to them.

I have other arrangements in place should I need them, and I am absolutely ecstatic not to ever have to have anything to do with Aptiv ever again. Good riddance.

Apart from possibly excessive postage and packaging, although I did receive the item overnight, and the concern about possible shill bidding driving up the price, I bought a vintage replica ring in perfect condition, it looks like new, and I am very happy with it. The remaining few new ones of this ring were being sold on ebay at the time for over 3 times the price I paid. I would be wary of buying anything else from this site for the reasons given by other people here, with which comments I mostly agree, but in this instance I'm very happy to have this ring.
I am revising this review because I have since bought a second item which I just received today, this time a necklace from Middle Tennessee, and although I have no complaints about the necklace itself, the postage charges were excessively high. They charged me $7 for sending a flat necklace in a small, barely padded envelope, and depending on whether it was considered a letter or a large envelope, it only cost them either 68 cents or $1.15 plus the cost of the flimsy little envelope that shouldn't have cost more than 50 cents if that. I think a couple of dollars of what I was charged was a handling fee. Like others have said, everything these people sell has been donated to them, and they are supposed to be helping people who are disadvantaged in some way. They certainly don't need a handling fee, nor do they have any good reason for charging so much more than the cost of the postage and the envelope. They can be a good source for discontinued, vintage items that are rare and hard to find, as long as there isn't much that could be wrong with them (like jewellery in my case) and that's the only thing I've been interested in buying from them, but with their dubious business practices that they seem to have been able to get away with due to being a charity, they are going to alienate more and more customers, I think, judging by the bad reviews here. Many more people probably have bad experiences than actually take the time and trouble to write reviews. At least this time, thanks to the reviews here, I knew better and didn't make anything but the smallest bid at a time so as to try to not invite shill bidding. I'm now starting to use shopgoodwill.com as a source of some available older items and then searching elsewhere for them on websites where the sellers are held more accountable for their actions.

This website won't just let you contact a person. First you have to write what is essentially an advert. After you waste a lot of time doing that and click next, thinking that you can now finally contact someone, you can't. Now it asks you for money, $30 a month and more for a longer time, or you can sign up for basic, which is just supposedly to post a job offer, but it says you can only contact someone if you pay first. I am highly doubtful that even my job offer was or will be posted because getting your money is the primary goal of this website.

I only discovered this site because I was searching for something online. That was probably 11 years ago. I paid about £50 for a lifetime seller + membership. The only thing I ever sold on ebid was some very good quality handmade cards for a ridiculously low price to mainly 2 people, but then they started only buying things in the ydc auctions, the highest starting bid at the time being 99p, and usually ending at that price, if the item sold at all. There were never many views.

After a gap of many years, I recently tried selling some popular items that sell on ebay and usually have a lot of views from the first day of listing on ebay. I just deleted them from ebid after several months of getting a total of between no views and maybe up to 5 views and no interest and no sales. I deleted them because I didn't want to have to remember to go there and delete what I had sold on ebay just in case somebody ever did see the items on ebid and decide to buy something. My prices were lower on ebid as well because the fees were lower and when importing the listings from ebay you can set the prices lower automatically if you want to.

I liked what seemed to be a lot more fair fees and policies than on ebay, but when there are so few views and no sales that doesn't even really matter. If I hadn't discovered them by doing an online search for something back then, I wouldn't even know they exist. That is the only time they have ever come up in an online search, and on the occasions when I have gone there looking for something, nothing has ever come up in a search of ebid. I really don't know how they continue to exist.

I bought some craft dies from this website when I was looking online and found this website. I had no problems at all with that.

There is no cost at all to join or have a store or list items on webstore. I have done that. There are no fees at all. They get their revenue through advertising. If you want to be validated as a seller, which is optional, that costs $10, which I decided to do after awhile. However, in retrospect I realised that it doesn't prove anything other than that you can receive their validation code at the street address you give them, so I don't think I'd do that again.

Something they do that I think is a bit dodgy is to charge certain amounts of money to raise your seller level to a higher one. Apparently this would happen if you had enough sales, but if you don't, you can pay for that. The highest amount is $15 to be the highest level seller, with smaller amounts for the lower levels. I think you would have had to pay the $10 to verify your account first, though. That will move you to seller level 1 from 0. You don't have to pay anything, though. This is all entirely optional and is supposed to give you certain benefits.

Their support always answered my questions promptly.

I had more views than I have had at some other selling sites, but not a single sale. I was selling my own handmade items, mostly, and the postage I have to charge due to the high cost of first class package rates and the extra rigid mailers I have to use to adequately protect the items I think was a factor in having no sales here. Amazon buyers have not been deterred. Maybe I would have done better here with other items.

Like any other auction or buy now site like ebay or etsy, webstore are not the sellers. The sellers are individuals. Some will be honest, others might not be, so don't tar a good seller with a bad seller's brush.

Craftsy was apparently bought by NBC Universal and became Bluprint. I own a great many classes that I mostly bought, a few were free, and since the change some of those classes have been 'retired', which means they no longer sell them, but more importantly, there is no longer any instructor to ask questions of. I also found out that instructors weren't ever even required to reply to questions for more than 2 years, although I know of at least one dedicated one who says he still does but doesn't check his emails as often as before.

Bluprint are trying to appeal to the masses, and the classes they have been producing have gone down in quality and length. I get constant emails from them wanting me to join. I did join for a year but barely watched it, and there were a couple of newer classes that I couldn't bear to watch and had to switch off. One of them had some awful, constant jarring piano music that sounded like a beginning piano student was practising and was very loud as well. The instructor and subject were more in the background than that awful 'music'. The other one had such an annoying instructor that I couldn't stand watching, and these were both subjects I would have otherwise liked to learn. They've changed their policies with how instructors are paid from a percentage of a paid class to minutes viewed as a Bluprint member, which has resulted in less income for the instructors. One of them reported her income from her class with them had been halved, and some instructors have left because of the new arrangements.

Live chat used to connect immediately to a person, but when I had to contact them about something that was missing from a recent order, first I had to answer several questions before they would connect me.

Bluprint seem desperate for members. They have reduced their annual membership fee from $120 to $79.95, sometimes it's $69.95, and at least sometimes they also throw in 12 'own forever' classes and maybe something extra. The other day it was a quilt kit. I'm seriously concerned about what's going to happen with all of my many 'own forever' classes and if/how I can download them before this company ceases trading because I can't see them lasting very much longer, maybe a few years tops. I've recently bought dvds of some of the classes I already own when they've been 'on sale', still expensive for dvds, so I don't have to be online and watching with a computer or tablet. Things being what they are now, I wish I would have just bought the dvds, if they'd been available at the time.

I suppose if I'd had the current options back when I first started buying classes, I would probably join Bluprint for as short a time as possible and then buy the dvds, if available, of the classes I wanted. The way they're running the company now, they might as well not advertise instructor interaction, which for me was the main selling point. In many instances now, you might as well go on youtube.

I'm sad to say that I can no longer recommend this company, although I do sometimes still buy some fabric on sale from them.

I have often heard that alibaba.com is full of counterfeits. Every now and again I search the internet for my own handmade greeting cards just to see what comes up and to see how high my own website comes up in the search. Every time recently I have found yet another scam website claiming to have stock of my cards that only I have possession of. This time I found some of my cards on alibaba.com, probably more than I actually saw, maybe all of my online ones, and the only differences are the price and a place to click on to fill in a form to get quotations. They won't be able to exactly duplicate what I've made, and I am virtually certain that the quality will not even come close if they try. They stole my images and description off of amazon.com when I had them for sale there, but their images are blurry and the whole listing of the one I was looking at is about as schlocky as alibaba are. I suppose that maybe I should be flattered that so many scam websites are stealing my designs, except that none of them have them in stock as they claim nor will they get them from me, and should anybody on alibaba try to duplicate them the buyer will get an inferior product, as well as a stolen design.

I love target, do most of my shopping there, and wanted to love shipt. I've been housebound due to illness for some time, and it's been increasingly difficult and then impossible for me to get out and do my own shopping, which I prefer to do. I decided to do the free trial of shipt, but it has been such a frustrating experience with such a lack of communication with them when things have gone wrong during or after the ordering process that I don't think I'll even finish the free trial.

Target is available on live chat but as soon as they know it's something to do with a shipt order they say I have to contact shipt. Shipt claim to have 24/7 support, but every time I have tried their live chat I have waited and waited and waited and nobody ever came on except for once when, after waiting for ages, they seemed to be paying no attention to my query and then lost the connection. Sending them an email, I had to wait until the next day to get a reply when I had an urgent question about an order I was trying to place.

There is a real problem with target apparently merging a part of shipt onto their own website. All sorts of weird things have happened when I have tried to order. The first time it said that the current day was the day after and the next day was today. I tried to find out what on earth that meant because the dates were backwards but I couldn't after much wasted time in trying to contact shipt, so I took a chance and guessed, which I didn't like doing. Then tonight I tried ordering twice and ended up cancelling twice because both times the delivery time changed by several hours suddenly after I clicked on place order, and there was no way to go in and change the time that I could see. Cancelling the first order resulted in some items not being available on the second attempt. Also, since I couldn't get same day delivery and was going to have to wait for 2 days, a special offer that I hadn't been aware of until placing the orders was due to expire on the night of ordering and wasn't going to be available by the time they were going to deliver, so I would have had to pay full price.

I did have only one delivery, and it didn't go too badly. In fact the shopper arrived probably about an hour to 1 1/2 hours or so after I'd ordered, earlier than I'd expected, and that was great because by then it was very late and I was tired and didn't want to stay up waiting, but the shopper got me the wrong, smaller, size of an item in multiples and I was charged for the larger size, which was almost double. Target resolved the issue satisfactorily, but it did require 2 phone calls and at least 1/2 hour of wasted time.

I don't like amazon much, so I hate to say this, but amazon fresh has provided a much better experience over all.

Update - on 16 March I tried again. On that occasion, after I had placed the order, which gave me a delivery window of 6 - 7pm that same day before I clicked on place order, the delivery window changed to 1 - 2am the next day. I had already had that happen twice before (the delivery window changing to hours ahead) and had cancelled the orders, but this time I didn't cancel. I did, however, once again try to get shipt on live chat about this issue, and as before I waited and waited and waited and no one ever came. I then sent them an email, to which to date I have never had a reply. I questioned their always open 24/7 customer service, telling them of my experience, and that shows how much they don't care.

The shopper on that occasion delivered the shopping, probably about 2 hours after the originally stated delivery window, in order pickup bags, which made me wonder who actually even did the shopping because my instructions about the shopping were to some degree ignored. When I looked after the delivery on target.com again, the items I hadn't received but had been partly substituted were still there in the quantities I had ordered and not received.

Since that experience, target, like all of the other big companies I have tried to shop online with, have been out of stock of virtually everything, due to the stupid panic buyers who have caused the shortages themselves by their own selfish panic buying. Without idiots like that creating the shortages in the first place, and then other people following suit when it became so difficult to get hold of essentials that they also felt a need to do the same when they could get some stock, there would be plenty for everyone. I probably won't even be able to try shipt same day delivery again during my free trial because of this, even if I wanted to. I much prefer to do my shopping myself, but for me right now, and other people in the same situation, I need some sort of home delivery. It's not because I can't be bothered or am too lazy or something, it's a real need because I am physically unable to do it myself, and the selfish and stupid panic buyers have made it extremely difficult and often impossible for me and people like me to get this sort of assistance.

Update - 26 March - I thought I'd give this one more try before giving up on it. I ordered about 7 or 8 different products last night for delivery today. Once again there was that big difference in times. It looks like that they are using GMT. I can't imagine why. During the delivery window I received an email saying that they had cancelled the entire order. When I looked on the target website right then, the first item I looked up said there was a larger quantity than I had ordered that was eligible for order pickup today. I didn't look any further than that. I see no point in continuing with shipt. It has not been a very satisfactory experience.

Update - Even though I sent them an email before the end of the free trial to cancel, surprise, surprise, I got an email on 5 April saying thank you for choosing shipt and taking my money for an annual subscription that I had told them I didn't want, so I now have the hassle of disputing it through my bank. Their customer service is non-existent, as is their communication, which are the main reasons I didn't want anything more to do with them. I sent them another email and then thought I would try the live chat again, and it said the wait was likely to be 40 minutes or more, so I was going to send them another message through their contact form, but it wouldn't send my message, it just sat there. As much as target has improved their online shopping experience, that is about as bad as shipt is, and target owns shipt, apparently, so I would have expected a lot better. I

23 May 2029 - For approximately the last month, because of the fiasco created by shipt when they ignored my email cancellation before the end of my free trial, I have not been able to use my target redcard. Target have been blocking me from using it, saying I owe them $99. When I finally got to the bottom of what has happened, which was that eventually shipt refunded the $99 but before that I had got it back from my bank, I immediately sent them a cheque for the $99, which was on 5 May, and they have to date never presented it to the bank and keep claiming they haven't received it and keep blaming it on the post office, or on me, telling me every time I have phoned them about this that the phone call is 'an attempt to collect a debt'. I would have used my bank card to pay and this would have already been sorted by now, weeks ago, but they didn't give me that option. I get things from England on a regular basis that take a lot less time than this to arrive, even in the current situation. I am not about to pay $30 or more to stop payment on a cheque that is only good for 6 months and that is entirely due to shipt's fault. They should take the p out of their name because that describes their service. I did everything right, they did everything wrong, and I'm the one being punished for it. I don't know if and when this is going to end, but I'm so unhappy about the way I have been treated by target, which owns shipt, that I don't know if I even want to continue being a customer of theirs, and I have been one of their best customers for years.

Update - Target finally paid my cheque in on 9 June and unblocked my redcard some time after that, I don't know when, well over a month after I'd posted it to them. I think they should have given me an apology. I don't think it was the post office's fault. Nothing else going to or from me in the US postal system has taken anywhere near that long. I've had mostly normal service, except for deliveries that are erratic and often late in the day. The most I have experienced during this pandemic has been an occasional brief delay once the items have been posted. Almost all delays have been at the companies before they gave the items to the post office. I think my cheque was buried in a pile of paperwork at target that it took that long to get to.

I have ordered from 123stitch.com quite a few times over the last year or so, and most of the time they have been quick to dispatch my orders, even the same day sometimes. When I've wanted to add anything to an order before it was dispatched, they did that, and there are some companies that refuse to do that, amazon being one of them. They are quick to respond to emails, either the same day or more rarely in my experience the next day. I rang them up once, and a person answered the phone immediately, there was no annoying menu with press this, that or the other first. They have only made mistakes a couple of times but were quick to send me the missing item each time without arguing about it. There was one occasion when they sent me the wrong thread and told me to keep it when they sent me the correct one. A small thing, perhaps, but not everybody does that. The only frustrating thing I've experienced, and it's happened twice, was when an item was out of stock and ended up taking a couple of months before they finally received some stock again. They've asked their supplier for me a couple of times if they had a certain item I was looking for, and when they did, they special ordered it for me. They sell a huge number of different items, but don't appear to have much stock of any given item. I have the impression that it's not a very big company, but I could be wrong because I don't know, but they do offer a more personal service than I have come across elsewhere from an independent website. I've had out-of-hours replies from them on more than one occasion. The only other negative is that if you want to return anything to them, they don't offer free returns. I looked on their forum a couple of times briefly, and I didn't see any competitor-bashing, I doubt if they have the time to do that themselves if there is some of that, but what was there that I thought was inappropriate were topics that were far afield from anything to do with crafting, but that was down to the posters, not 123stitch. My experiences with 123stitch have been overall positive ones, which is why I have continued to be a repeat customer.

I bought a dvd of a 1978 made for US tv film that has never been commercially available, unfortunately. This was the only way I could ever find to get a copy. The picture and sound quality were very poor, and it looked like it had been videoed many years before on a poor quality video recorder and was from the Saturday Late Movie, as some of what had been edited-out advert breaks still had a sign saying that. In some ways, I'm glad to have it to be able to see it again, but the poor quality sound and picture take some getting used to. This happened some time ago. I thought at the time that the seller over-rated the quality of it, although I don't remember exactly what rating he gave it. Having read some of these reviews here about people paying for items they never received, I suppose I was fairly fortunate because I actually did receive the dvd, and it came in a white paper sleeve, so no expense spared there. It was also over priced. I've paid a lot less for good quality commercial dvds. After seeing these reviews, I don't think I'll ever make another attempt at buying anything on ioffer.
Update - June 2018 - Having paid an enormous amount of money elsewhere for the genuine set of dvds and having had the company who make them refuse to replace faulty dvds, mess me about, treat me with disrespect and scorn, and act like there couldn't possibly be anything wrong with them, I returned them to the retailer for a refund and bought a copy from an ioffer seller, the only one who even replied at all and to my every question, that included some other relevant dvds for a fraction of the price. I just received them and haven't watched much yet, but so far so good, and I couldn't be happier. You've got to be careful and look at their feedback because the site has many scammers, but there are some good sellers. The company who make the genuine product wanted almost $10 each plus postage to replace the faulty discs, the ioffer seller will replace them for free, no questions asked.

I used to have Time Warner Cable, but just for the internet and the basic TV channels that I have never watched but which made the cost lower than having the internet alone. I used to have an agreement with them whereby the monthly bill was set for a year or more before it might increase, at which time I could renegotiate to keep the costs down. Since Spectrum took over, they have raised the price whenever they feel like it. There has been nothing in place to keep the price the same for a certain period of time. They have raised my bills at least 5 times by several dollars at a time since they've taken over, once on 2 successive months, having also increased it just a month or 2 before that, and they have just done it again. It's now almost $101 per month for the same service I have always had. I don't even have cable TV for that price. The only reason I even have them for the internet is because I don't want to have a contract with anyone. That is their only selling point - no contract. There isn't another company in my area that I am aware of that I could switch to apart from one that has had a lot of bad reviews and no good ones. The actual service is okay and works most of the time. It's the cost and many increases that I object to.

This phoney, scamming website stole at least 2 of my original designs of handmade electric guitar birthday greeting cards, including my own photos and descriptions right out of my amazon handmade shop, which I have had for the last 5 years. The cards are also on my own website, but I can tell they took them off amazon. I wonder how they propose to deliver them if somebody buys them. Well, they can't. They wouldn't know how to duplicate them, and they would have to buy them from me and pay more than they're charging, and why would they do that? If I spent more time looking, I would probably find more of my designs on there because they have loads to look through, probably stolen from other people like mine have been stolen from me. They claim to have them in stock, but they are blatantly lying because I personally designed them and made them and am the only one who has them in my possession. I strongly suspect that if you buy anything from this website you will be scammed out of your money and will receive nothing. This website was only launched 67 days ago, 17 June 2020, and they have no real information about themselves or where they are or any way to contact them other than a contact form and a gmail email address. They claim to have been in business for many years, but they've only had a website for 67 days?

When I first found one of my cards on their website, the internet search said it was on majanduspartner.ee, but when I clicked on it, the URL was actually uyausmall.com, so I don't know if they are somehow related or if uyausmall.com hijacked the other one or what's going on between those two. My original review was for majanduspartner.ee because it was the first website named in connection with selling my cards, but I have deleted that one because I can only be certain that uyausmall.com are the people involved.

12 November 2020 - I did an online search for a product tonight that has been hard to find. Lo and behold, I found it at a very low, too good to be true, price on a website called Sinteza, which isn't listed here on sitejabber. Given the fact that the very same name on the email address that is given for this website and the same lack of appropriate information is given under 'about us' as for uyausmall.com, I am confident that this website is as big a scam as uyausmall.com and run by the same person/people.

I bought what was supposed to be a brand new laptop (although I have my doubts about that now) from hp's website after spending 2 hours on live chat discussing computers and what I was looking for. What a horrible mistake! I had to wait longer than the quoted time for the computer, several days longer, for it to be built and come from China. I didn't know it was coming from China when I ordered it. Right out of the box the mousepad didn't work properly. I spent several hours on live chat with microsoft, which was where my request for help went, being told to download and instal a list of things that made absolutely no difference. The support person told me the drivers were out of date, and this is supposedly a brand new computer. He eventually gave up and put me on to the advocate who told me what I'd thought all along, that it shouldn't be that way, and told me I should return it. The hp website wouldn't let me do an online return, and every time I tried the live chat during their opening hours it said they weren't there and what their hours were.

I was on the phone for almost 2 hours and on to at least the ninth person on 2 different phone numbers, back and forth to different countries, with other voices more in the foreground than the background in the call centres so loud that I couldn't even hear myself think or speak, (one call centre sounded more like they were having a party than working) to try to return this computer that is within the 30 day return period, and I was kept holding over and over again with almost every person I spoke to and asked over and over again for the same information. Even though I told every single person that I had bought the computer from hp's website, it wasn't until I'd spoken to most of them that one of them finally acknowledged this. I got the impression that hp's website customers were supposed to get different service to people who'd bought their items elsewhere. The last person I spoke to finally told me she was refunding my money in full to my method of payment. I told her that I might have taken a replacement if there hadn't been such a huge, time-consuming hassle this time. I don't want to be put through this ordeal again. I was on the phone for such a long time that my cordless phone started beeping that it was running out of power. On top of that, I've been very ill, with an illness that has been hugely exacerbated, and probably caused by trauma and stress, and going through this was all I needed on top of that. If they had decided to check out the computer and decided they didn't think anything was wrong with it, even though there was, they would have charged me 15% restocking fee, which I wasn't told anything about at the time I ordered it. She was supposed to email me a fedex return label, right then I thought, and arrange for fedex to collect it, but it's been 45 minutes, and so far no email, no label. All I've got so far are 2 emails from a previous department about a repair and sending me a box to send the computer back for a repair, which I had repeatedly told him I didn't want. They are no-reply emails, naturally, so I can't reply. It's now been an hour and 20 minutes since I was told I'd get the return label, and still there's been nothing. Twenty minutes later, and I've had an email that the service department is sending me a box to return the computer for repair, but still nothing about returning it for a refund. The thought of having to ring hp again and be put through that ordeal again to get the return label is more than I can bear right now. I know the person's first name, but nothing more than that, and the live chat is still not working during their stated working hours. She said she'd have fedex come tomorrow, but also hasn't rung me back to confirm anything. What a way to run a company.

I let a few hours go by and then made 2 more attempts to ring hp to get them to email the return label. On the second try I finally got the label emailed to me and on that occasion I told them I had a return authorisation number, so it didn't take too long. However, they still haven't done anything about arranging for fedex to come and get the computer, even though I asked again and was assured by this second person that they would do that.

Soon after hanging up I got an email asking me about my experience with them, so at least I had an opportunity to tell them how horrendous it was, the worst customer service I'd ever experienced, what I'd been put through, and that they have lost me as a customer forever because of this.

This isn't the first hp computer I've had that was faulty right out of the box. I bought one from amazon last year that had numerous things wrong with it. I had hoped that was an exception rather than the norm, but I don't think I'll be buying another after this horrible experience.

This morning I gave vons.com another chance and ordered just a few items that were supposed to be delivered within the next 2 1/2 hours. None of them said they were out of stock. What I have gathered from this experience is that someone who works at the supermarket they use is the person who does the shopping, which makes it even more inexcusable.

I made the mistake of accepting substitutions, the option for different sizes of the same product, which they ignored, and they were all vons store brands. I ordered 3 common frozen vegetables, and they substituted 2 of them with more expensive brands. The organic chicken Italian sausage without casing was replaced by some completely different brand and type of chicken sausage with a tough pork casing. Another thing is that the large pack of spinach had clearly been thawed and refrozen at some point due to frozen lumps of chopped spinach in the bag.

The only good thing I can say was the driver was nice and followed instructions. He arrived about 15 minutes into the 2 hour delivery window. They had the shopping, which was mostly frozen, packed and waiting for the driver, who wasn't there at the time, to come for it, so this could be a real problem if it sits too long, especially in hot weather. Amazon fresh do the same, and there have been many problems with thawed items from them.

What makes this even worse than amazon fresh is that I usually (potentially) get what I order from amazon fresh for same day delivery. It's unusual when something is out of stock. Mistakes and bad food handling are ongoing issues with amazon fresh, and I have to spend $35 minimum, but after this experience with vons.com I think I'll have to continue with amazon fresh.

Update - the next day - Extremely poor service and no communication -The water here tastes so bad and I've got so dehydrated that I decided to look into bottled water and found one that sounded like really good quality. They had some at vons, and I needed some fast.

This was even a worse experience than yesterday. I ordered some and the driver marked it as delivered 33 minutes before he actually delivered it. Since it was nowhere to be seen on my property, I had to go onto customer service who told me they were going to contact the person in charge at the store and they would get back to me to replace the water. I never heard a thing. After contacting customer service and going through all of that hassle I saw 2 bags outside my gate which turned out to be the water. The driver had completely ignored my delivery instructions to bring the water to the front door, and for me right now, in my present physical condition, it is near impossible for me to bend over or pick anything up, especially something heavy like that. I later saw somewhere that the delivery time had been altered to the later time. Words cannot express how bad vons has become.

Update - When I contacted customer service about these 2 experiences, they told me they would refund me for the awful sausage substitution that was made on the first day, but to date that has never happened, and it is now 26 November. Vons now make amazon fresh look good.

I cancelled the free delivery trial of what they call fresh pass. The delivery is by something called door dash. The main problem is the fault of whomever is in charge of doing the shopping there at vons. Door dash just do the delivery part. The tip is supposed to be optional, but nowhere could I see a way to change the percentage that was set by vons or how to delete it altogether, which I think is deliberate. Their help file is wrong, I think deliberately so as well, because it gives completely wrong information on how to cancel fresh pass. I finally found the place to cancel in teeny tiny print down the page instead of at the top as claimed. Vons should be ashamed of themselves for running their delivery scam.