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Cynthia A.

Contributor Level

Total Points
81

1 Review by Cynthia

  • Saks Off 5th

10/16/20

Failed to send me my items after charging me the money months ago. Refused to resend or refund the missing items but asked me to wait "14 business days" for their "investigation". WHY WOULD I WAIT FOR THEM TO INVESTIGATE ON THEIR OWN MISTAKE, when I've already done my part of paying? It's fraud when they charge people's money without fulfilling the shipment. More ridiculous they hold your money and wouldn't give it back till they're done with the so called "investigation"

Today, after over a month I called them, I got an email saying they disapprove my request after their "research", while providing ZERO details or proof of the research. I filed a dispute with my bank. THIS IS THE WORST PLACE EVER!

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