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Cyndi S.

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Experience: Jobs, Society

Member since February 2017

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1 Review by Cyndi

2/28/17
We signed up for the 14-day trial and were happy to pay the $1.95 to do so. However, we realized quickly that we would not want to keep the service. We called customer service with a question about formatting, and we also canceled our payment during the same phone call.
About two weeks later, I just HAPPENED to look at my bank statement, and saw that we had just been charged $24.95. I called myperfectresume and when I explained that we had canceled, the employee (Ian) said that he could not find any evidence of cancellation in the computer, only evidence that we had called with the other question. How convenient. He canceled for me, but refused to refund the $24.95 (said it was not policy). Lookiing at the reviews on here, I see that some people HAVE gotten refunds. When I asked to speak to a supervisor, Ian told me they were all "in a conference". He finally gave me a name (Parmin) when I insisted on getting a supervisor's name.

This company is ridiculous. DON'T use them.

UPDATE: Not wanting to go down w/o a fight, I called again. I got a guy with an American accent for the first time. That was helpful. He was able to actually understand me and refund my money. I appreciate his help, but I still will not ever recommend this company to anyone.
dougj2
Laura T. – LiveCareer Rep
Hi Cyndi,
Thanks for bringing this to our attention. Shortly, you will receive a direct message, so we can better assist and look in to this situation. We need to ask you some information in order for us to identify your account and reach to a timely and secure resolution

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