Cyndi A.

This business is a scam. I have shopped here for 3 years. Have spend in excess of $5000. 1) You don't get your item until 4-6 weeks most of the time 2) When your item arrives, there is a decent chance it is damaged or wrong altogether 3) the customer service is very evasive and asks you to email pictures, then doesn't respond. As soon as your order is 30 days old, they refuse a refund. But if it takes 4 weeks to ship, that's a bit shady, right? I ordered a rug, received wrong rug. Contacted Customer Service that very day, sent pictures as requested. The "correction" was that they were going to send a replacement. I never received replacement. No record of shipment, etc. Now that 30 days has lapsed, they have washed their hands clean of the matter and refuse any correction whatsoever. They will sit on the phone and argue for HOURS but they do NOTHING.