Their website states 8-10 business days to process/ship order. It was 6 weeks (27 business days) and I hadnt received my order or a response to multiple emails, yet my credit card was charged the day I placed the order. I ended up successfully disputing the charge through my credit card company and ordered through another online site that had customer service numbers posted (this one does not, which is a huge flag!). I'm only left to ponder if this company went out of business or actively scams customers on occasion. I was a sucker for a good deal but ended up with a hassle for that decision. Should have researched reviews thoroughly before purchasing.