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customer s.

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Member since December 2017

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1 Review by customer

12/28/17
You get what you pay for! DONT waste your MONEY or TIME with this company. We had our marble kitchen counter tops and large island re-honed and sealed by this company and will never use them again. We dont go online and write reviews but this time we have no other choice given the terrible experience we had with them.

Summary of our experience:
Un-even honing that left the finished surface noticeably inconsistent (pictured).
Left our floors and appliances splattered with the residual paste that was created from the honing discs.
Refused to answer any questions about the actual brand of sealant they used and told us that no sealant has any warranty (FALSE)
Invoiced us another $150 (15% of original invoice) to come back and redo the job!
Would NOT return any emails or phone calls to discuss them returning and why we had to pay more money to complete this job.

This company/contractor operates out of their APARTMENT on Lakewood Ave. This company has very few reviews online and apparently no physical office (the address is to the business operators residence); therefore, it is really difficult to do your homework. These are all red flags we should have acknowledged before. Shame on us for going with this company because their quote was much less expensive than the companies that were recommended by the tile stores at the Merchandise Mart down here in the city. Now we have the centerpiece of our kitchen, the large marble top island, that has obvious inconsistent finishmore dull in areas and visible swirls from the honing discs. We are so disappointed in this companys product AND service that for us to fix this, we would rather pay another company full price than give this company more UNDESERVED business.

Stone Specialists
http://www.stonespecialists.biz

Tip for consumers: Don't bother. After further digging online, other FORMER customers of this company had the same experience where they would not return calls after a poor experience.

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