customer g.

My first order with Solopress was great. Quick turnaround and good quality. Every other order since then has led to multiple reprints and countless emails and phone calls with a different person every time.
If you need a quick one off job, then go for it. If you're trying to print business cards for an entire company and require ongoing service, consistent future printing and an account manager, look elsewhere.

- I ordered a small batch for a few staff once, was happy with the results so decided to use them again later

- I ordered 1 large batch of cards for our entire company. Received them but the printing quality was poor. They agreed and reprinted the whole batch. Totally fine.

- Tried to order more for some other staff and received cards with totally different tones of the colour. This is the response:
"I can confirm the colours will not be correct in this order because they are not supplied in CMYK. We will not be able to maintain a consistent colour if this is not supplied in a CMYK format."

- Never has CYMK been requested on any of the order, and no where is it requested in the purchase process.

- So now I am expected to provide a CYMK for my brand colour that may well be different to whatever the CYMK they have used on all the previous cards they have printed for us.