Curtis A.

I have been attempting to log back onto MyHeritage for the past month. Due to an issue with my phone, I lost the Authenticator app information so I cannot log in using the Two-Factor Authentication required. In order to add MyHeritage to my Authenticator app, I need to scan the QR code provided by the website but I need to sign into the website in order to obtain the QR code. They want me to essentailly jump through hoops to get re-authenticated. So far I have not been able to get a straight answer on gettimg acess restored. When I purchased the premium package, I must have used an old credit card because I was informed that the last four digits of the credit card I provided were incorrect. Now I probably will never be able to get back on since I no longer remember the last four digits of whatever credit card I used. And I know from reading other reviews that there is no way to actually contact and SPEAK to a live person.