I am a professional commercial artist who sold his designs through CafePress and my experience appears to be typical for many people who made the same mistake. Allow me to cut to the chase: documents in my possession prove that nearly $7,000.00 worth of merchandise with my deigns were sold through CafePress between 2006 - 2008... yet I never received a nickel of the royalties contractually due me My attempts at contacting management were stonewalled: I was placed on hold indefinitely, transferred endlessly and then disconnected multiple times. It's now time to call an attorney. Do yourself a favor: avoid this company and tell your colleagues about it.