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C T.

Contributor Level

Total Points
82

1 Review by C

  • FamilyTime

1/2/20

Don't use a discount code! They don't tell you before you subscribe, but if you use a discount code they will not issue a refund regardless of your issues. Their refund policy is completely bogus. I tried multiple times to resolve my issues using their chat and never were they able to fix the problems, my issue was always sent to the support department, who I should hear back from in 24-36 hours (I never did!). I am still waiting on a confirmation that my subscription has been cancelled. Their practice of not only offering discount codes but really pushing them (using pop-up chats from their support team on the website) and then not alerting you that they will not issue a refund and that you are not given any trial period, it's just instantly charged, is completely unethical. DO NOT USE!

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