C S.

I purchased some flowers for my wife on our anniversary.
1st time using Eflorist - thought I'd try them as they use local providers.
Delivered some shocking flowers which looked nothing like the picture on the website. Neither in appearance or size of the "bouquet".
Out of the 3 sizes available I purchased the largest which came to around £41.

Contacted customer service and "Abbie" was really bad. Sent multiple pictures. She didn't think there was any issue.
Told me to wait 48 hours and they should perk up otherwise they would look into it further.
That wasn't what I wanted to hear, but yet I sent a picture from 48 hours later and not much change at all.

I went to a local florist and had to purchase some more flowers as it wasn't very nice giving such bad flowers to my wife.
I showed the florist pictures of the flowers and they were appalled.

I will never be using Eflorist again. The worst part is when they had a chance to make it right the customer service was terrible.