The owner, Gary called me yesterday & informed me that he had terminated the rep who had contracted with me for my move & would not honor the written quote. When Gary called, he informed me that he had terminated the rep for "taking his commissions & giving low quotes to clients such as mine". As a result, he would not honor my written quote. Gary was extremely rude & said "Oh well, I have a business to run & payroll". He stated that he did not care that his Manager had provided the written quote. I am shocked that a business would not honor a written quote emailed several times to a client. His tone was very disrespectful which was shocking given he was backing out of an arrangement with me.He even said that it wasn't his problem & that I had more than enough time to find another mover! I have never written to the BBB or written online reviews but felt compelled to do so regarding this company as I hope that they are never allowed to do so the same to another client and leave them in a bind.