Crystal S.

Let's start out with the fact we were robbed. We checked in February 15th. We had booked through Groupon. Big mistake...( we will get to that later)

When we got to our room we were for the most part satisfied at first. Really the only issues I had were that there was blood on my duvet on my bed, as well as blood on the back up duvet they stored in the closet. The room wasn't the cleanest, but it wasn't terrible.

My husband and I were in a one bedroom suite. I awoke on February 16th in the morning to voices coming from the kitchen area. I was disoriented and groggy. The voices appeared to be laughing and chatting. When I entered the kitchen their were three people ( housekeepers I know now) standing there. They were shocked to see me. I assume they thought we were outside of the room. When I asked them what they were doing they said " you want housekeeping"? I hadn't asked for housekeeping. They left in a hurry. As soon as they left, I notice my wallet, which one of them had been standing right by, was unzipped. Empty. They had stolen our money, right down to the change purse! I awoke my husband and we called the front desk. We were informed the manager would have a "talk" with staff. While I waited for the managers to get back to me... yes, again I'm an idiot! I checked reviews more thoroughly for this establishment. What I found was horrifying. Within the last two months, two other people had reviewed about theft of their belongings. That's when we called the police. We spent the next 4 hours dealing with the police and the rudest hotel managers I have ever dealt with in my life. During the time which we missed our coup, es massage, which we had also missed through this establishment. I just want to say the lady at the verde salon was very gracious about us cancelling.

We wanted a refund. Our stay wasn't even up yet, but we were leaving. The hotel manager refused our refund, stating we had bought a groupon and must get a refund from them. I was rightfully upset and crying... at which point the manager said if we didn't leave he would call the police back ON US! We had just been robbed by his staff!

We left the hotel and I immediately contacted Groupon. After many (8) phone calls and 6 emails, the best they would do at first was refund half of my money in Groupon bucks... with an extra $40 in Groupon bucks for our "trouble". After 6 more emails. They agreed to refund half (1