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Crystal L.

Contributor Level

Total Points
84

1 Review by Crystal

  • LightInTheBox

2/21/17

My purchase was:
Suptig 30M 3-Modes LED Waterproof Video Fill Light Diving Lights Set for Gopro Hero4/3+/3/2 - Black
I purchased this item for my upcoming dive trip in Belize. I used the light on my first dive and after 10min it stopped working and had gotten water in the housing.
I was disappointed in the quality but more importantly the customer service I received when I returned was even more disappointing. They told me it was past the 30 days after purchase and they would not do anything for me. With an article of this nature that isn't always used right away I would have expected them to stand by there product considering it didn't last 10 minutes.
With that Said I would highly recommend using a different company that will stand by their products

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LightInTheBox F. – LightInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience. If there is quality issue within warranty, we'll take full responsibility. Please check this link:
http://www.lightinthebox.com/index.php?main_page=return_policy

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14793197

Sincerely,
LightInTheBox Customer Service

Crystal Has Earned 4 Votes

Crystal L.'s review of LightInTheBox earned 4 Very Helpful votes

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