Crystal L.

I ordered from dresslink.com at the end of June and I was really excited about the items I purchased. I expected the shipment to take a while so I checked for shipping information a week after I placed my order and to my surprise there was tracking info. However when I checked the tracking number there was no information available until about a week and a half later when info finally appeared saying that my package had been delivered to mail box on July 11th which was the week prior to any tracking information being visible. I never received the package, so I contacted the post office and dresslink.com the same day alerting them about my package. I filed a claim online with usps and dresslink said they would do the same. When the post office responded to my claim they informed me that my package was not eligible for me to file an international claim and that the "shipper" would need to file a claim so that I can be reimbursed. So I contact dresslink again thinking that it would be easy since they had already said they would file a claim. When I reach out again by email I get a standard response saying that I needed to file a claim, which started the exact convo I had just had with a rep days prior, when I intialilly contacted them. This convo eneded in them telling me that the claim was filed and that I had to wait seven days. I waited then I emailed on the 8th day asking for an update and was greeted with the exacet same standard responses. No one knows whats going on, no claim has been filed and here I am six weeks after placing my order still being given the run around and I the consumer am out of money. I will never order from them again. They can not be trusted and they're customer service is horrible! BEWARE!