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Crystal L.

Contributor Level

Total Points
88

1 Review by Crystal

  • JollyHers

12/2/18

I received the dress (Pearl Embroidery Solid Color Sashes Deep V Neck Sleeveless Dresses) from their China factory on 7/11/18 and the dress did not meet my expectation. Hence, I requested for a refund on that day itself via email. On 9/11/18, Kitty(the staff of Jollyhers) replied and asked me to send her photos of the dress and offer to exchange another dress in their website. I replied her that I do not want an exchange and wanted a full refund. Another staff (Jessie) replied me this time and said:"But we have to tell you that you need to pay for the return freight and the tax caused by the return parcel. Our company is in China, so the period of logistics is a little long. Only when we receive the products and make sure it is intact, can we refund. We would like to give 10% part refund and 10% discount code as compensation. Could you please ask a tailor's help?" I replied her that I am willing to pay the return freight and tax (but actually it did not incur any tax). Kitty replied and attempting to convince me by saying:"Besides, you actually paid $105.13 for the order. Generally speaking, the return shipping cost is at least USD $30 for the special occasion dress. Besides, once your return parcel is spotted by the customs, the tariff amount is generally the same as the price on the package. Considering the expensive freight and tax, if you keep it or re-sell it to other people, or give it to other people as a gift, we would like to give $18 part refund and a 15% discount code as compensation. You can use the big discount code to make a new order for your next use." On 10/11/18, I replied her ONCE AGAIN that I don't mind paying the return freight and expensive tax. I wanted them to give me their address for return as the return policy stated to return within 30 days after the item received. They seems like wanted to delay the time by keep offering me those discount codes which at the first place I purchase their item using their FB code of 20%. 11/11/18, address obtained from Jessie. 14/11/18, I've shipped out the dress to their factory in China. 23/11/18, according to the tracking system, the item has delivered to their factory. So I emailed them about the refund. 29/11/18, Pan (another staff) emailed me and stating that they have received the item. And ONCE AGAIN they wanted to persuade me and said:"Is it convenient for you to use the credit amount to find new items in our site?"I then replied him in a good manner thanking his offer and I would like to get a full amount of refund from them.On that day onward, I did not receive any further email from them. Dear all, please don't put a high expectation on the items that are shown in their website. Or else the refund process is gonna take FOREVER. This is my first unpleasant experience with a clothing website.NO MORE WITH JOLLYHERS EVER!

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arlene L. – JollyHers Rep

Dear customer, we feel very sorry for the inconvenience caused for you. We do accept to return for refund. But we hope to offer you a better service. To reduce your loss, we suggest you to keep this item, and we would like to give you some compensation. That is just a piece of advice. As there is a lot of orders on our site and our customer service processes them in sequence, it will make delays for you. If you don't want to keep it, we can totally understand you. Please provide your order number or email. We will mark your order and give it a new priority to process. Sorry again for the inconvenience. Hope your cooperation.

Crystal Has Earned 8 Votes

Crystal L.'s review of JollyHers earned 8 Very Helpful votes

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