I ordered for the 1st time from this website because it offered 1 to 2 day shipping on a stroller i ordered and Amazon Prime didnt offer the color I was preferring. The package did take longer than advertised but they did correct the issue right way. I emailed on a Saturday and they responded that day. Then I recieved my item but it was missing parts, I emailed and the next day the parts were delivered to my house. I am very thankful since I needed it to take my cat camping and to the park with us. Will order from them again! I can not thank customer service enough for the quick response