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1 Review by Crystal

StubHub

StubHub

5/1/19

I will never use them again!!!! I accidentally bought tickets for the wrong day and called them to see if I could cancel the order right after I hit submit. I was told no but could resale them. The lady never told me that they were going away from mobile tickets ( which is what I bought ), the lady from stubhub set everything up for me to sell them. I figured I could trust them since they work for the company right......nope! Sold 2 tickets and had to pay fees on them (which I already did when I bought the damn things) and I called the company and got the fee amount back but they said I had no account set up for payment. I told them the lady who set it up put all the info in and imagine this it wasn't set up and I would have never gotten paid if I didn't call. I would check the site often and my tickets were not always listed. The day of the event I still had 6 tickets to sell and I received an email that they took my listing down. When I called that is when I found out that they no longer do mobile to mobile and were like sorry nobody told you but it takes 24-48 to list them again which is BS! I told them they screwed me out of selling 6 tickets with taking it down and ask to speak to someone higher. I get a supervisor and she said we don't guarantee that you will sell all your tickets. I told him I knew that but you are taking a day away from me from selling them because you took them down without letting me know that You were canceling mobile to mobile tickets. I asked to speak to someone higher as they were not going to do anything and they were not gonna put them back on the site and I was informed I need to write a letter and send it to California. This is a bunch of bull crap and I will never ever buy tickets from them again. This is the biggest scam I have ever dealt with in my life. I wouldn't even give them a star but I don't have that option

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