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Crystal B.

Contributor Level

Total Points
81

1 Review by Crystal

  • TeenSafe

11/24/17

It never worked right off the bat. Before even logging in to my daughters phone it just kept giving me an error message. So Im being charged for absolutely nothing. When I call the help number no one ever answered. Ever. When sending email, again, I just got anerror message that it could not be sent. I suppose I will have to cancel my credit card to get them to stop charging me for their scam. Its a waste of time and money

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Ruth D. – TeenSafe Rep

Greetings Crystal,

Are you sure you’re a customer of TeenSafe.com and not confusing us with another app? Are you calling (800)245-8598 or emailing support@teensafe.com. Our customer support team took the day off for Thanksgiving which is standard in the industry. But our U.S.-based team answers every call and we take customer support very seriously. We have millions of parents who have used our services so we are by no means a scam. Please call the number we listed above and they will resolve your issue if you are our customer. And after you call will you please respond back to this review? Best, the TeenSafe team

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