Crystal A.

Package arrived busted and damaged. They shifted all initial responsibility to the buyer and post office. Asked to file a claim with USPS. (Should file through EMS) Refused to file a claim, as it is the Seller's responsibility to report failure of shipping services based on their agreed contract with the postal service. They are suppose to open a claim through EMS Japan, have me hold the item till the claim moves forward to inspections, where I can then take the item to my nearest EMS location, where a report for package damage is provided. The postal service either reports the item as properly packaged for shipment, which gives them an approval or the item was not properly packaged, resulting in a denial. Instead, they have the buyer take the item to EMS, request to have it inspected (Cannot be done without a claim), report back to them, so they can open another claim/report through Japan Post in their Country, instead of going through EMS directly. (Which was the carrier) then proceed with a return/refund once they confirm through the buyer that they are approved. Makes no sense and comes off as greed. I previously had a positive experience when purchasing a doll however, my second purchase with them (which I expected to end on a positive note) was not fulfilled. Instead I experienced poor customer service in offering little, to no resolution. Leading me to a dead end in requesting unreasonable service.

From a personal business stand point, the customer should never be left to provide their own customer service.
I will no longer purchase in the future with AmiAmi.

I've had an account on IMVU off and on since the client first started. It was never intended to be for children or young teenage base. Originally known for its virtual reality and the ability to date others (Instant Messaging Virtual Universe) IMVU is just what it sounds like... envy. Since growing with the client, I've noticed it has quickly sunk through the site being slowly directed to a young audience. How did it get to this point? There were times you could bond with others virtually, make long term friendships and join club type groups. You could hang around and hold conversations about almost anything. Granted communication has become easier over the years, instead of silent chats and I do appreciate that the rooms are friendlier than quick boots. Should you let your kids on this client? If they are over 18, responsible and taught caution when interacting with strangers. Is it for children? NO!

Scammers don't just exist as buyers, but there are also deceitful Sellers/Scammers that lurk among those who are honest Sellers. It was my second Funko Pop figure/toy purchase online, I read through each listing carefully before coming across the Scammer's listing. What I thought was an official San Diego Comic Con label, turned out to be the Summer release. (Will hit stores in Aug and retails for $10-$20) Not only did the Scammer receive $38.99, but inform me that I would be getting the retail sticker. They included the official picture with the convention box label in their listing photos, as well included SDCC (San Diego Comic Con) Exclusive. No where did she state about the item being the red label (Retail) when photos where available to provide honest details. They knew that by using the Summer label in their listing, it wouldn't be as desired among collectors. Instead they chose to hide this, using the official box label, including SDCC in their descriptions and attempted to lock the buyer by using one word, "shared." They had 5 people watching their listing, when there were other Summer labeled figures for less. The reason they had so many watches, was due to fooling collectors into believing it was the official label Pop box. She made two threats against me on Ebay, after a rep opened a case saying "You opened a item not received case? Now you will never get your money back! Haha, see what this does to you? Now I will have this Pop haha!" I immediately contacted Paypal, as the first rep didn't inform me about what type of case he opened. I expressed my concerns through 5 different people in their department, "Its okay, everything looks good, you will get your money back no worries" Next day the case was closed due to it being a pre-order and the Seller having till the 19th (day of the convention) to send the false item. Now I am out $38.99, cannot re-purchase the official figure she lied about in her listing (that I wanted in the first place) due the convention being over by the time it gets sent.

To break this down.

1) Scammer lists cheaper toy/figure, that will be released in stores for $12, charges $38.99 and uses collector photos of the official convention label. (Collectors photo of the figure with a label only found at this convention, that is being sold by those attending) Includes Exclusive SDCC (San Diego Comic Con) in her listing, no where including the photo of the red label box that she is actually selling. (Cheap retail figure)

2) Gets 5 watchers, knowing she is being dishonest and snags a buyer fooled by her listing.

3) Hopes that the buyer won't ask any questions, just expecting the official item and getting away with a scam. By that time the convention will be over, obtaining the official convention figure will be rare and the buyer will decide to keep it. (perfect plot)

4) Send threats when buyer finds out that it was a false listing, when attempting to protect themselves or request a cancellation.

5) Scammer taunts the buyer, after a Paypal rep suggests in opening a case that likely will fall on the scammer's side. (I've had to stop these reps from opening cases, because they don't ask and most times will just start doing so with a quick mention, as well placing you on hold.) Recently saying "No stop stop, don't open another case!" The recent rep paused and said "Why?" when I responded they closed the first one due to this happening and I do not have the item in hand. You will destroy what little protection I have. Rep: "Oh..." *Facepalm*

Here I am, waiting for this Scammer to send me a $10 toy in a box, where I will have to open it up, take a picture of it next to the listing and re-open the case. I will never again use Paypal for future purchase, neither run my business through them.