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Cristine M.

  • 2 Reviews
  • 26 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Home & Garden

Member since October 2016

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2 Reviews by Cristine

I purchased tickets through the venue vendor for the national volleyball tournament in Minneapolis. We fully intended to go. However, due to unforeseen circumstances, we were unable to go. I waited until after the regional finals were completed to post the tickets on stubhub. I selected the flash ticket sale on the website because I have never had actual tickets that I could not electronically transfer. There was no description of what a flash sale ticket was. If I had chosen the hard ticket option, I wouldn't have been able to sell them. My tickets sold on the Wednesday prior to the event. I filled out all the paperwork as provided to me by stubhub. I received an email later from Stubhub that said that the buyer had not yet received her tickets. I called the 800 number that they provided and the person from Stubhub said that I was stupid and I should have known that I was unable to transfer these as a flash transfer. How would I know that there was no description of what a flash transfer was and why I wouldn't be able to do that on the website. So I told her it was no problem that I would just overnight these to the buyer. I had the email of the buyer and reached out to her to sell these tickets. She sent me her address and I spent ANOTHER $80 to overnight these tickets to her so that she would receive them prior to 10:30 a.m. the next morning. I ran out like a madman to get them to the UPS store before the deadline and I after I returned I got another email from StubHub that said that they had cancelled my sale and that I was being fined $400.00 in addition to not being paid for my tickets. These tickets were over $600 each plus shipping. So now I am out $1700, considering the cost of my tickets, the fines and cost of overnight shipping. After the game on December 13th, the purchaser sends me an email requesting that I call her, which I do. She tells me that stubhub send her an email cancelling my order and selling her ANOTHER set of tickets (sale number 5 to her because all of the other tickets had the same problem my did, they couldn't be flash transfered)She received a phone call from StubHub telling this buyer that I was a scam artist and was committing fraud on their site as I never had tickets to begin with, which was a lie and slander against me. She then received her sixth set of tickets because number five also couldn't be flash transferred and before she left for the tournament, my tickets were delivered to her overnight. She said she sold them at the tournament for me. I will NEVER do business with StubHub again. Think of the windfall they received just from this one transaction. They received a $400 fine x 6 for all these sales transactions being cancelled for their lack of ability to communicate and instead of sales commissions for the tickets. The original amount received would have been 6 x $120. Instead they received 6 x $400. Plus the lady who received my tickets told me that everyone around her at the tournament had the same problem with the flash sale because stubhub did not explain that hard tickets could not be electronically transferred for this event. What a mess. NEVER, NEVER, NEVER do business with STUBHUB!!!
Mary H. – StubHub Rep
We are so sorry to hear this Christine. This is not how our business model works and something definitely went wrong here. We will send a private message so that we can look into your account and see what we need to do to get this resolved for you.
I have been working with this company for some time because you do see some good stuff on their website. However, a significant number of my purchases have arrived damaged. They overcharge for shipping and then don't pack things appropriately. If you challenge them on shipping, they reduce the price. Make sure you challenge them. They automatically make you pay for an item, before you have a chance to ask any questions. I have asked questions, and received the answers after they deducted the payment from your account. Too bad if you don't like the answer. If items are broken and they are what you bid for, they will only partially refund your purchase price even if the rest of the lot was total garbage. I have shopped there for quite some time but I did not receive an couple of items and they have told me too bad for you. Well, no. Too bad for them as I will no longer shop their site.

Cristine Has Earned 26 Votes

Cristine M.'s review of StubHub earned 2 Very Helpful votes

Cristine M.'s review of EverythingButTheHouse earned 22 Very Helpful votes

Cristine M.'s review of StubHub earned a Well Said vote

Cristine M.'s review of EverythingButTheHouse earned a Well Said vote

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