Member since September 2016
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It is highly unfair that Synchrony Bank continues to raise the APR consistently on my account, over the span of 4 years, even though I have a good payment history. Recently, I discovered that they raised the interest four times in less than a year which makes it difficult to pay off the balance. Throughout the years, I had to escalate simple requests because their customer service reps would not follow through. Twice, I encountered issues with my promotional balances and my payments not being applied correctly. After 4 years of being a Walmart store credit card customer, I have decided to close my account to not be subjected to any further interest increases and pay off my balance accordingly.
I have filed a complaint with the BBB and the CFPB.
Their escalation specialist was unhelpful, apathetic, and rude. It is clear that they do not value their customers and will continue to raise their customers' interest rates without any justification, no matter if they have a good payment history or not. Last year I encountered several issues with this particular store credit card and it was only after I escalated my concerns to their CEO, that my concerns were actually addressed. In my opinion, their copy of my credit card agreement is vague especially pertaining to account closure. If you read it thoroughly as I have, the wording is confusing and no where does it state that if you close your account that you will still be subjected to increased interest rates. Their reps continue to state that it does when clearly it does not. I foresee a class settlement since they're shady and unethical. It is not a coincidence that many of their customers are dissatisfied with their customer service and many feel that Synchrony Financial should be investigated for their ridiculous interest increases. Furthermore, they actually lied in their rebuttal stating that I was requesting a 0% APR on my account which is ridiculous. As I consumer, I have every right to inquire about their unfounded interest hikes. As many customers have stated, they are a joke. I have no desire to speak to anyone from Synchrony Bank regarding this review.
I regret ever downloading their app. You as a customer have the right to request to close your account at any time. However, it is unacceptable and frustrating that their customer care department requires you to answer unnecessary questions for you to do so. Each time you reply to their message, they take their sweet time to reply. Then your reply shows up on a thread as an update from their department. Their customer service agents are unhelpful and annoying.
In 2017, I completed their Balance Liquidation Program. My husband and I experienced financial hardship and I was late on some payments. When I first enrolled in their program several years ago, my phone representative advised me that any negative items on my credit report would be modified to show as current. My credit card APR was exuberant and it was difficult to meet the minimum payment. Needless to say, their rep lied to me and although I have escalated this issue to CFPB, they will not adhere to their verbal agreement although I successfully finished their program. Each of their executive banking reps has back peddled and none are accepting responsibility for their rep lying to me. This situation happened with another creditor and they immediately assisted me and made things right. My husband and I have been Chase banking customers for over 10 years, and my request is justified.
Do not apply for any of their credit cards. They are notorious for lying to their customers and if you file a complaint with the BBB or any other entity, they reply just to save face. One of their specialists left a vm message that they had reached a resolution; it was a lie. Very condescending and shady, to say the least. Their letter clearly states that they will not provide any resolution. I will continue to share my experience onward with all of our friends and family so they are not subjected to the negligence and "miscommunication" that I have personally experienced.
Yelp is definitely not a neutral format to share your own personal feedback or experiences with businesses. Many business owners are allowed to report legitimate reviews and choose which ones they want to send to the not recommended section. Those that pay a premium for their advertising on Yelp have this power and those that have a free listing do not. Anytime you contact Yelp, they will lie and state that this is just not true. Explain this, how can they allow these same entitled owners to post positive reviews for their own businesses?!? This proves that Yelp is becoming obsolete and hopefully another platform emerges that is not so flawed and where owners cannot manipulate their customers' reviews as they see fit. Or worse, chastise them publicly for posting their feedback in the first place.
I used this site to book a room in Naples last weekend. Even though I booked for 3 individuals: 2 adults and 1 child, I was charged a fee for an additional person. Beware of incorrect booking information for your selected hotel. Amoma.com clearly states that anyone 17 years of age or younger is booked as an adult. Amoma.com's customer service needs improvement. You call their department to be put on hold for a long time. You send them an email and they reply 5 days or later, no thank you. I decided to take matters in my own hands and emailed the hotel's manager. He assisted me right away! I am quite disappointed how Amoma did not address my concerns immediately. Not planning on using this site again. I agree you are guaranteed great rates with this booking site but with a few headaches thrown into the mix.
5 days later, Amoma finally did reply to my email only for their rep to advise that my room did not come with breakfast. So, what do you think the resort fee that I was charged was for? Please get on the same page with your hotels. Huge discrepancy between Amoma and the hotel's policies.
I have never been treated so poorly by any corporate office regarding a complaint. Recently I contacted Target Corporate office and spoke with Amy regarding my local South Florida Target store. My family and I have experienced several issues with pricing/advertising and mis-stocked items throughout this store. It is frustrating and inconvenient to have to visit Guest Relations for price adjustments due to employee error. When I voiced this ongoing issue to the Team Leader, he did not care. I emailed Guest Relations and was assured that my concerns would be addressed by store management; they were not. When I escalated my concerns to Target Corporate office, I was assisted by Amy. She lacks professionalism, courtesy, and sympathy. She has NO business dealing with customer complaints. She had the audacity to leave a voice mail that stated that all my concerns were addressed when I emailed Guest Relations. It is obvious my concerns have been disregarded all along. This is evident due to the corporate executive aloof attitude regarding customer satisfaction and loyalty. Target has lost my business. No wonder Team Leaders do nothing to improve issues within their stores; corporate office does not care at all. Word of mouth advertising is a powerful thing. I will share my negative experience with all my family and friends.
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