Ordered a bouquet of roses for my daughter on Valentine's Day. They wilted within two days of arrival. When I contacted pro flowers they promised to redeliver so I rescheduled. Nothing was delivered. Their excuse was that they were no longer delivering that arrangement in Madison Wisconsin. I have contacted them again to find out when the replacement delivery will be but they are ignoring me.
Hello Cristina - Thank you for bringing your experience to our attention. I have searched our databases trying to find your order or your correspondence with us and have had no luck. I hope you will call me so that we may go over your experience and also answer your question. We provide free shipping with a $70 purchase, but do not provide free returns, so you are correct with your comment. We apologize that your expectation is not aligned with our policy. My phone is 800-558-6779 #4, and I look forward to speaking with you.
Fond Regards,
Wilma
Customer Service Manager