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Cristina L.

1 Level 1 Contributor
  • 3 Reviews
  • 12 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Hobbies & Interests

Member since August 2017

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3 Reviews by Cristina


Ordered a bouquet of roses for my daughter on Valentine's Day. They wilted within two days of arrival. When I contacted pro flowers they promised to redeliver so I rescheduled. Nothing was delivered. Their excuse was that they were no longer delivering that arrangement in Madison Wisconsin. I have contacted them again to find out when the replacement delivery will be but they are ignoring me.


They collect the commission for your purchase but do nothing to offer assistance in purchasing. Returns are not allowed and inventory is limited. When I have asked questions via email responses are curt or the question in ignored all together.


When you buy lingerie online there is the expectation that you don't know how it fit until you try it on. THEREFORE this company should allow for free returns. Also after I did go back-and-forth to make an exchange I emailed them a question and to this day have not heard bac. It has now been over four weeks.

Wilma W. – HerRoom Rep

Hello Cristina - Thank you for bringing your experience to our attention. I have searched our databases trying to find your order or your correspondence with us and have had no luck. I hope you will call me so that we may go over your experience and also answer your question. We provide free shipping with a $70 purchase, but do not provide free returns, so you are correct with your comment. We apologize that your expectation is not aligned with our policy. My phone is 800-558-6779 #4, and I look forward to speaking with you.

Fond Regards,
Customer Service Manager

Cristina Has Earned 12 Votes

Cristina L.'s review of ProFlowers earned 10 Very Helpful votes

Cristina L.'s review of HerRoom earned 2 Very Helpful votes

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