Cristina L.

I am an owner and I have been renting my flat for over 1 year through their rubbish website. My house is great, it has been recently renewed but unfortunately Airbnb made it a disaster due to some crazy guests who just because they´re on holiday they believe they can break anything and do whatever. Well, every 2 or 3 months I have the bad luck of receiving some guests who break furniture and other objects in the flat. Although I charge 300 Euros deposit, I never see that money. The value of the broken objects in my flat since last year is over 1000 euros, but Airbnb never responds to our complaints. I sent them bills and every possible proof with the broken items and they never assume responsability. There is a certain agent in charge with these cases, called Darragh who is the most unpolite, bad educated agent I have met in my life. They don´t even want to get to a negociation: for example I pay half of the damage, the guest pays half. No! So, I tell you people: booking through Airbnb can be a nightmare, but beeing an owner is even worse. It is not worth it because this company is not honest and doesn´t respect the customer. I only had 5 stars reviews in my profile and they refused paying me the damage made by a guest who had never rented on their webpage. Not only they are tricky, they are also stupid because they prefer this kind of customer.