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I order 5 items got them pretty fast and had to pay 19$ duty to the delivery guy which was not mention anywhere when I place my order, when I open my parcel the stinking smell that came out was horrible, one dress had a stain on it and everything was made poorly, very cheap quality, I decide to do a return what a nightmare, I pay 20.50$ for the return which I'm sure I'm not getting back, it's been 31 days still no refund! I email them over and over and over again and again and there are giving me the run around giving a ticket and other ticket saying the credit is in my account I try taking it out of course it didn't work, email them again waited for them to answer to tell me it's take 30 days to get my refund, I don't understand why they make everything so difficult and unpleasant, they sure took no time charging my credit card 24 hours when I did my purchase and now there taking all the time in the world to refund me like I'm gonna forget or just let it go, anyways I'm never buying from them again they have no respect for there clients
Cristina B.'s review of SHEIN earned 5 Very Helpful votes
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Do not buy from Shein! So waiting for a processed order from a month before Easter. I think this...
I ordered June 7 th. Got an email sayin thanks for your order and nothing after that. They did...
Dear customer,
Nice day.
Thanks for choosing SheIn.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. You are our precious customer, every customer service will try their best to help you. Hope you can kindly understand us.
You are unsatisfied with our items, which is out of our expectation. Actually we always check every parcel and do the quality-test before the shipment. And what problem you said we will improve. Hope you can trust us and we promise that we can do better in future.
We have arranged the refund for you on the 1st March and our management system shows that the money we have refunded to your wallet and you have extracted the refund from your wallet. Have you checked your account?
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.