I wrote this email to the CEO of sublet.com today:
I understand that I am only one person who will perhaps net your business a couple dozen dollars, but I thought you should become aware of the fact that some of your employees may think that my money does not add up to the success of your business.
I've used your services before and I have paid for your services before. I just reposted a new room for rent on your website and called your number to "upgrade". There was no one to answer and I left a voicemail.
Someone from India called me and I, with a former Cyber Security background, refuse to provide my credit card info to anyone who initiates a call to me.
Making this potentially long story shorter, I was transferred to a "supervisor" in NJ. Still concerned with giving out my credit card, I asked a couple questions to that supervisor, such as "where is your company headquartered". That supervisor then told me that she would not spend time with me on the phone for $20 because there were clients paying you thousands of dollars to advertise.
I wonder if this is how you feel your employees should help your potential clients.
I was not aware of this user review of your company.