Cristian M.

I wanted to cancel a non-refundable booking (which from their terms I was entitled because of COVID-19 lockdown air and travel bans) because I couldn't travel during my total lockdown in my country. They said I don't qualify for that my country has no restrictions, and I can travel (even if I can show proof from official ministry site that you couldn't).
Also in that period Hotel where I supposed to stay CH-Hotel Luka Vienna (shoutout to them, please don't go there) was closed and no one answered at phone or email. Long story short, after months of trying to get my money or get a credit for the amount I payed, booking wiped clean out all the messages from their system and gave me a official response that I will not get my money back because was non-refundable, so if the Hotel was closed even If I would go there I could've end up sleeping under a bridge in Vienna, and Booking.com is fine with this and stay strong and proud. Just avoid Booking.com and hotel mentioned they scam you, and I am not the only one in this situation at the same Hotel.