The product that I requested (a laptop keyboard) arribed ok and it was the right make/model, which is a lot considering that it is a 5 year old laptop. On top of that they were kind enough to email mail with questions to ascertain the order and followed up on my queries regarding the order.
The best was the fact that I ordered a US layout just because on the web there was not option for ES. However, then found that out based on my comments and did send a ES layout version. That was top!