Cristal L.

Oh where do I start. I purchased and returned an item from here successfully the first time. They did not get me my refund within 5-7 from receipt, I had to contact them. On top of that, I was overcharged for shipping and I had to pay for return shipping as well. Whatever. I order a second item, need to return, did not fit at all. They ignored my first return request, so I sent another. Got it sent out (again paid return shipping myself), kept my tracking and 5-7 business days after they've recieved my package... still no refund. Their site CLEARLY states the refunds are applied 5-7 days after receiving the return... so keep your tracking number. Didn't happen, so I email. I am given an apology and that they've confirmed the return and are putting in a refund request that can take 5-7 business days. AGAIN. So I wait another 5-7 business days again... actually I waited a month to see if they truly were going to just brush it off. I check my ticket and it's still "open" and I have NO REFUND. I'm done playing around. I contact them THROUGH PAYPAL (Paid through PayPal thank gosh) on 3/24/17, that's a Friday, and send screenshots of their sites policies, our ticket interactions, and how long I've been waiting (2/13/17). I check back on my ticket on Monday and they have CLOSED IT, it was open all weekend. Clearly got my email (which created a new ticket, but my email referenced my original ticket number) and didn't email me back. The next day, Tuesday, I am refunded and have gotten my refund memo. The thing that PISSES ME OFF is that KEITH has the audacity to email me back on Wednesday treating me like I'm stupid stating that he apologizes for the delay and has checked on the refund "today" and has seen the refund has already been sent and to give it 1-2 business days. GEE THANKS A LOT. I know you saw my NEW ticket Monday with the PREVIOUS case number in it, otherwise it wouldn't have gotten CLOSED a full day before my refund was even sent and clearly, you're THE ONLY ONE dealing with these tickets, don't play stupid. You're not slick. Do not belittle people. $#*! this place, $#*! Keith. I know the merchandise is cute, but he's just re-selling. Look up the brand and buy it from those places DIRECTLY.