Everything that was said to me was delivered, price, inclusions, extras, procedures, help, visa requirements, standard of room etc. There was even a problem with reserved seats being cancelled by the airline but they sorted it.
This was the most expensive holiday we've booked so far and to do it with a company you've never heard of I was definitely nervous about. However, I needn't have been and there was no pushy sales either. They gave me the best price after a lot of research and i'm happy I booked with them.