This will be the second time (I learn slow) that I did not receive my merchandise after more than 2 months. Several contacts with them, and after checking with my local Post Office (no record), and also reassurances that I would be contacted by their "team" within 24 hours 3 days ago, I have contacted Paypal to request a refund. Their products are enticing, but they don't deliver.
Dear Cris B.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. If, after checking with local post office, you still have not found your parcel, please contact us via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 (Live Chat available 24/7.) or https://www.newchic.com/Contact-Us-hc10.html (Email response time within 24 hours.) We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team