craig S.

I was shopping around for a new television recently and decided to purchase one through this website. The first thing to note is that they requested payment via BACS transfer (I thought this was safe but have subsequently found this not to be the case) my purchase was placed around 10:30pm on a Friday so knew I had a bit of a wait, and had an email saying that the order was "completed" it is now the following Friday and no TV has arrived. I have been trying to contact the company via telephone and email. They have responded to none of my 10+ emails including ones requesting a full refund. I eventually managed to speak to someone and they advised the goods would be delivered 28/02/2015 by DHL. I spoke to DHL and what a surprise they have had no request for a delivery to my address. Done more research and found that the registered address on the website appears to be false as I have contacted the site managers for the industrial estate they are on and they have no record of this company operating from the address provided on their website. When I spoke to the company on the phone and asked for a refund he just said no problem it will be in your account bay tomorrow... He didn't take any of my details to know who I am. When I mentioned this to him he said "hold on one second and hung up. I am still waiting for my refund and am in contact with the police to resolve this afwul experience.
03/03/2015 update: have reported to action fraud and Santander fraud department. Should hear something from the bank in a couple of week fingers crossed.
05/03/2015 update: santander have declined fraud application as I "willingly" transfered the money... (that's what you do when you purchase goods) in my my santander are as bad as these people for allowing them to get away with it. The banks are crooks just like the people running this scam!

DO NOT BUY ANYTHING FROM THIS WEBSITE!