Craig S.

Every experience can depend on the seller, but this is one site that has never let me down in my shopping needs online.

Yesterday (8/8/17) was my anniversary. I ordered flowers for delivery to my wife's work to make her feel special on such an occasion, and to start off our romantic evening correctly. I paid an extra fee to get the flowers there by 1pm, as advertised on site by teleflora. 1 came and no flowers. I contacted them via customer service site on email as directed, but all i got was a one time email stating they would respond when they get notice from the delivery, but it was already 230 and my wife was to leave work at 3. So, i went into chat with a live rep. They contacted the delivery people and then apologized, refunded my expedition fee and told me that it would definitely be there by 330. So, i had to lie to my wife to keep her at work longer. 430 rolled around and still no flowers. I had to once again contact them through their live rep chat. That person then tells me that they are not responsible for guaranteed delivery times. I informed her that someone should tell her website and the other rep i spoke to, so no one would be defrauded money by the information given from them. Thankfully, i saved all my conversations and screen shotted the web page. We never got the product i paid $115 for. I demanded a refund and now i am on sites to share my experience. What a crappy way to start off what was to be a romantic evening with my wife. The worst part is i had to share with her what was going on and of course it took me a bit to get out of the pissy funk it all put me in. Horrible. Don't bother.