Craig M.

First, let me just start with saying they sent incomplete tracking numbers for 5 packages. I only received 2 in a shipment marked "2 pieces" and couldn't not track the rest with Fed Ex because ALL of the packages had the exact same tracking number that was emailed to me from PartsGeek shipping.

If you have a question, you can only fill out an online form. ONLY ONCE. (they link it to your email address) You cannot talk to a human.

I ordered, among other things, control arms with ball joints for my Element. (They arrived 2 days later - Fri nite before my Saturday install appointment)
PartsGeek catalog clearly states "Features: ball joints and bushings included for a complete installation, saving time and labor (where applicable).
Guess what? No ball joints! I was already at the shop for scheduled repair and had to pay for ball joints. Was totally stuck with car half apart.

Parts Geek response:
"None of the control arms for your vehicle come with ball joints as the vehicle manufacturer only sells the ball joints separate so that is how they come in the aftermarket. The listing stated with ball joint and bushing(where applicable) but it's not applicable for your vehicle since they are not sold that way."

Say what?!?! "Not applicable"? NOWHERE on the description or website is there a list of applicable vehicles. Honda Elements really DO have ball joints. I promise!

You can go look up the part yourselves:
2003-2011 Honda Element Control Arm #W*******636. It clearly states "With Ball Joints"

What a bunch of SUMBAGS!