Craig L.

The first computer I received had an issue with the windows registration. I was forced to send the thing back after paying for one day shipping. I needed the computer for work and New Egg did not care. I sent it back and paid for another computer with 1 day shipping (yes, another $6K plus shipping) and told New Egg they would have to simply take a return on the computer that didnt work. They begrudgingly agreed after telling me they "usually" do not allow returns. So, I received the second computer and sent it back to the I. T. department for them to reregister all of my software and map our company drives. This is a lot of work. The new computer arrives, gets set up and is placed in my office again. Well, low and behold this second computer is missing the 2TB hard drive it is advertised as having. New Egg wants to now give me a $100 credit towards purchasing the $300 hard drive they shorted me. THESE PEOPLE ARE CROOKS. DO NOT GIVE THEM BUSINESS. I am absolutely appalled at the garbage they are feeding me. This is borderline illegal.

To bet me $100 you can speak with a human being at Affirm. Please, take that bet! Google me and prove me wrong anytime. How Affirm stays in business I will never understand. They are the antithesis of "customer service" -.

I received an email from REI telling me my bike was ready to be picked up. I went to pick up the bike at the REI at Easton Mall and saw two them assembled and ready to go at the bike desk. I stood at the counter for 5 minutes before the tragic hipster bike tech stopped assembling something and looked at me. Even then i had to say something to grab his attention. He came over and asked my name. He then asked if he had called me about my bike. I said "no. I received an email telling me to come and get the pick. Bring an ID". The hipster told me bikes were only ready for pick up when he calls. Well, why did i receive an email then? I explained there might be a mistake because sitting next to me was a completely assembled 24" Coop bike I purchased (two of them no less). The hipster told me "those bikes are not for you." lol - really? Another REI employee standing next to him then asked the other tech if he had called the other people to let them know their bikes were ready (the same one i bought no less). He said "NO". Now... customer service 101 dictates the natural course of action here would be to give me one of the assembled bikes. Nope - not at REI. To make matters worse i then had the terrible misfortune of having to deal with a supposed "manager" called Lauren. I showed Lauren the email stating "Your order is ready to be picked up." She then precipitated to apologize for the "confusing" email. Ummm... I told Lauren there is NOTHING confusing about the email. It says to come pick up your bike! Lauren was the rudest, snarkiest "manager" i have ever had to deal with in my 45 years on this earth. She told me "good day" as if to make a point she was done talking to me. Thats right... SHE was done with ME. I wasnt there for a bike or anything. I wasnt there for customer service. I was there because Lauren permitted me to speak with her. She repeated multiple times "good day sir" as if I was an actor forgetting my lines in a bad play.

There was a time when i enjoyed REI. I love the gear. I love going there to look at new stuff. The people there have always been some of the nicest people on earth to deal with. The millennial hipsters working there now are the rudest asses east of the mississippi. What happened to REI? THESE ARE THE FOLKS RUNNING THE SHOW THERE NOW? I can understand the rude bike tech. His job is not to help me. His job is to assemble bikes. What on earth is REI's excuse for Lauren? They pay her to deal with people? REI sent me the dam email telling me the bike needed to be picked up! I DIDNT ASK FOR THAT EMAIL! In lieu of doing the right thing and giving me the assembled bike, they told me was ready to be picked up, I was treated horribly. My wife and son were with me. He knew his bike was ready! He sat on the bike! I had to tell him I lied. His bike wasnt ready. I had to drive over an hour to get to that REI. Its not around the corner and down the street. REI screwed up big time here. Hell will freeze over before i buy another piece of gear from them or even a new winter coat for my kids. No matter how much i like REI. Principle will prevent me from ever giving them another dollar.

C lenell