We purchased the Programming and Support item with our lock. This was a very worthwhile purchase for us, especially since it was our entry into the keyless lock world. Matt was quickly available to answer our questions with setup and he was available to assist with resolving some of our internal network configuration to allow a secure server and workstation installation of DL5.
Matt also provided a custom training session for the DL5 software and lock features which allowed us to get off the ground quickly and setup our specific building needs.
We appreciate his expertise, availability and patient style.